We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Basement Contractors

Basements & Beyond Consulting & Design, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    basements and beyond. i spent 250k and they have not completed the work. A/C units installed by non licensed people have never worked. the painting in the hall way was never completed and ***************** will not return calls or help in anyway. The A/C units were never part of the contract. i want them repaired or replaced. this happened in Jan 2023. I have tried 20 times to have ***************** fix the probel but he will not. Please help.

    Business Response

    Date: 08/02/2023

    Good day,

    Here are the facts of the matter regarding the above-mentioned complaint. All permit documentation from the township of ******** ** has been inspected and approved for all the work done at the said residence. Final payment is never collected if any work is incomplete or not finished, and our final payment was made without a problem. We have documented evidence and text messages that foul language, threats, and lies were made against us. A licensed HVAC representative has been called and sent to the residence only to be turned away by this customer with more threatening text messages about our company. I understand any customer can be upset if something is out of warranty, or needs repair, but it is absolutely unacceptable to use profanities, or threats. Unfortunately, we have an unhappy customer.  Of all the positive reviews any company can receive, it is an unfair world when only one negative review comes in like this. Pictures of this beautiful project can be found on our website www.basementsbeyond.com. 

    Thank you.

    *****************

Basements & Beyond Consulting & Design, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.