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Business Profile

Window Cleaning

Paradise Window and Gutter Cleaning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paradise WIndow called me Friday to let me know I had an appointment forApril 21 Monday at 9 o’clock in the morning. I called and said I could not make that appointment if they could change it and she said well let me see if I can change it with somebody else. I was at work when she called back and didn’t get the message till late. She said I couldn’t change your appointment but will call me Monday and set you up for either May or June so I assumed that the appointment was canceled Monday morning. The employee showed up at my house. They called me and said we’re here to your windows. I said I called them and said I wouldn’t be there at 9 o’clock and they showed up around 8:47 I tried to call Paradise WIndow to explain to them that there must’ve been a miscommunication. They started yelling saying this conversation is over and then I get a bill for $75 because I didn’t keep my appointment. I have all the times and the messages from them I’d like to resolve this cause I feel like I should not have to pay the $75 and I’ve used them for like 2 1/2 years I liked them,They did a great job. I guess they were having a bad day. I don’t know but I’m too old to be talked to and that tone of voice I paid my guess in life I will not be disrespected 69 years old and worked my whole life and never mistreated anyone in business I own my own business for 35 Thank You

Paradise Window and Gutter Cleaning is NOT a BBB Accredited Business.

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