Reviews

This profile includes reviews for The Vitamin Shoppe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Vitamin Shoppe has 488 locations, listed below.

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  The Vitamin Shoppe

  300 Harmon Meadow Blvd Fl 5 Secaucus, NJ 07094-3642

  
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  The Vitamin Shoppe

  102 N Dale Mabry Hwy Tampa, FL 33609

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  The Vitamin Shoppe

  5829 Kirby Drive Houston, TX 77005

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  The Vitamin Shoppe

  274 Daniel Webster Hwy Nashua, NH 03060-5729

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  The Vitamin Shoppe

  101 Brandon Town Center Dr Brandon, FL 33511-4754

Review Details

• Review fromGeorge H

  Date: 04/05/2025

  1 star

  George H

  Date: 04/05/2025

  I recently had a very disappointing experience at Vitamin Shoppe (store 0904) helped by (*****). The store manager was not polite, and was very unprofessional, complaining about having to give me change after I paid with a $100 bill. It was frustrating to hear her gripe for several minutes, standing there with her hands on her hips, shaking her head and blowing steam instead of focusing on providing good customer service. I assured her that more customers would come and she would get more cash throughout the day, but the fussing persisted.Given that the bank is just 50 yards away and open, and several convenient stores nearby and a restaurant next door, its hard to understand why she hesitated to help. This encounter left me with an extreme sour taste, and I will not be returning to this store. It took everything within my core to not behave in an equal manner in the moment. Next time, I'll leave my stuff on the counter and walk out. I hope they can improve their customer service in the future because today's customer experience was beyond trash!!!

  The Vitamin Shoppe

  Date: 04/08/2025

  Thank you for contacting us and apologize about your recent store experience.If you wish to file a formal complaint so that our escalations team can review and contact you back than please email *************************************** ********************************************************

• Review fromandrew s

  Date: 03/15/2025

  1 star

  andrew s

  Date: 03/15/2025

  Purchased Nature's Way Valerian (90 capsules). Unfortunately when I needed to take it, the inside seal was not intact, in fact halfway opened. Had to trash the entire purchase, since these were capsules, and could have been tampered with. Did not have the receipt anymore to go back to the store. Rating: 0 of 5.

  The Vitamin Shoppe

  Date: 04/08/2025

  Thank you for contacting us as we take these matters seriously. If you wish to file a formal complaint so that our escalations team can review and contact you back than please email ****************************************

• Review fromEmma R

  Date: 03/13/2025

  1 star

  Emma R

  Date: 03/13/2025

  ******** got my friends information off her Vitamin Shoppe account and keeps texting her. She finds it very inappropriate and very unprofessional. We cant even go in when hes not there because he somehow knows we went and sends a stalkerish text. We would like this handled.

  The Vitamin Shoppe

  Date: 03/17/2025

  **** *******:Thank you for contacting us. We take these matters serious, can you please provide us with additional information, such as what store location this is linked to and your friend's account information so we could look into this further?Customer *************** **********************

• Review fromSKy C

  Date: 02/19/2025

  1 star
  ?? Avoid Auto-Ship at ALL COSTS! ??If I could give zero stars, I would. This company has been auto-shipping me two separate orders for SIX MONTHS because their in-store employees created TWO ACCOUNTS for me. Ive tried everything to fix it, but their customer service is beyond *************, I spoke to ******** from customer service at 11:30 AM EST, and wowwhat a joke. She smugly pretended not to understand the issue, repeated herself like a broken record saying she couldnt help, then put me on hold for 17 minutes before doing absolutely nothing. Rude, unprofessional, and totally unwilling to ********* make matters worse, they demand an email from 2012 to verify the account (seriously??), and if you dont have it, they just shrug and say, "Sorry, cant help!" Meanwhile, they keep charging me month after ********** yourself the frustration and DO NOT sign up for auto-ship. This company clearly doesnt care about their customers once they have your credit card on file. ????

• Review fromEsther Laura D

  Date: 12/27/2024

  1 star

  Esther Laura D

  Date: 12/27/2024

  The Vitamin Shoppe Health Awards Members Beware and Alert !!! After July and August ************************************************************************************************************** less than Gold member reward points on each dollar I have spent. Especially when they have promotions from their email saying "when you purchase $$ money you will get 3 points each dollar you spent." You cannot Trust their System anymore !!!! Used to be but not any more period.I have tried calling them multiple times for the past 5 months and not anybody answers their phone and when I leave messages and not anybody emails back to me. Today 4th times got someone, but she said she cannot help me and she will try to get the corporate *********** accounting department to see if someone will email back to me about my issues on my account.I hope so. If not I will file a BBB report. I even got me spreadsheets on my awards earned point ready for them, so they can see my issues, because they owe me lots of money points !!!!!

  The Vitamin Shoppe

  Date: 12/30/2024

  Dear ****** ***** ******,Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this has caused. This is not the experience we want you to have, and we apologize for the delays and challenges you've faced in resolving this issue.Please know that we are taking your concerns seriously and will be reaching out to you directly to resolve this matter as quickly as possible. Your loyalty and trust mean a great deal to us, and we are committed to making this right.Thank you for your patience.Sincerely,****** ******* Supervisor, ************* **********************

• Review fromSherry B

  Date: 11/21/2024

  1 star
  Buyer beware. The prices here are sky rocketing beyond normal inflation. The Vitamin Shoppe has started their own" telehealth" program for pharmaceuticals. Don't worry they will give ******* to absolutely anyone without underlying conditions or obesity. This is not monitored by physicians. They have paired with Big Pharma to rack in the cash for instant gratification. They will give *** without blood work. This is a company that no longer cares about your health only your money. I have witnessed a store manager cuss out an employee in front a store full customers, and turned around to be disrespectful to myself as well. I called to report this to corporate, but forget about talking about it or having a returned call. I have an auto delivery that I was told I was unable to manage from my account, that it could only be changed by the store you signed up at. You are able to login and manage it on your own. Please be aware of this, as the owners have filed bankruptcy. Googling information they act as if they will not be going out of business, but they will scam you in anyway to keep their doors open. You may not have live help on an online retailer, but you can find higher quality products for a much better price elsewhere. They try to force their product on you that is now higher than the name brand. Save time, money and your health by shopping somewhere else.

• Review fromLK O

  Date: 07/21/2024

  1 star
  Their website states "The Vitamin Shoppe Family of Brands Our brands are put through 320 rigorous quality assurance steps, and ingredient purity and potency are verified by independent, third-party labs. You can feel confident that all products from The Vitamin Shoppe family of brands meet or exceeds industry quality standards." BUT does not state who are the 3rd party testers anywhere that I can find on their site and when attempting to search the store brand products I purchased under "Certificate of Analysis", that is listed at bottom of the page, by lot# none of the store brand supplements will pull up. I even call the store and had them read me additional Lot#. I would give less than a 1 if I could. Sounds like a lot of untruth/lies and misleading information.

• Review fromTiffany J

  Date: 07/15/2024

  1 star
  Warning! The **** ***** store will bait and switch on you!!Per the return rules on the website, I was bringing back 3 items of the same brand with one opened. I figured if I didnt like the one item that the others would be equally bad. The order was a place online, pick up in store deal. I ended up finding out I was given the wrong item the day I picked up the order. They were low key trying to blame me for the mix up until I shut that down immediately. How could it be my fault if I was picking up a pre packed order?!Then, the manager ******* made up rules on the spot regarding my clearance returnssaid they were final sale. I pulled up the rules posted online (that I was following) and asked him to show me where it says what hes saying. Of course no one could point it out. Tried arguing my point with customer service on the phone. I felt like I was speaking with professional gaslighters, and I know that terms gets thrown out a lot but they were literally telling me what I was reading from Vitamin Shoppes actual website was wrong. Absolute craziness and Ive been a loyal customer of the company for a long time now. Talked in circles for over half an hour and got nowhere. Best part was speaking to a supervisor who understood my situation and told me I could have my return picked up by a courier, BUT I wouldnt know when they would show upI should just have my items boxed and ready for this mystery person to show up randomly in 3-5 business days. Yes this all really happened, I am not embellishing anything. If they could have just shown me the rules they were trying to enforce that would have been the end of it! I worked retail for 10 ish years; I always try to be a considerate customer, but what they did was absolutely wrong.After that insanity, I ended up going to my usual home location they were helpful as usual, so I was able to get some of my money back. ****** learned about straying. Regardless Im done though. Stay away from this Vitamin Shoppe!

• Review fromBryan S

  Date: 06/10/2024

  1 star

  Bryan S

  Date: 06/10/2024

  You must be careful, the employees give incorrect information, in my account I asked for the number of accumulated points they told me ******, when I made another purchase they had already told me that I had more than ******. They did this to keep the points and not change them, I had to file a complaint with the prosecutor's office, I will wait for a solution.

  The Vitamin Shoppe

  Date: 06/11/2024

  Thank you for your patience while we reviewed your account. This issue was escalated to Corporate to which we replied on June 10th. After review, we see that you earned a total of ****** points for 2024 and you redeemed ****** points in the form of rewards. Due to exceeding the ****** point maximum per year, you stopped earning points on 6/7/2024. You will begin earning points again next year. We understand that you were told you only had ****** points before your purchases, but we cannot locate this conversation. If you have any additional information, like the date you contacted us or the name of the person you spoke with we can research this further. We have determined that you are not owed any further points or rewards and we consider this matter closed.

• Review fromNicole E

  Date: 05/29/2024

  1 star

  Nicole E

  Date: 05/29/2024

  I wanted to ensure that I received the product on time in order to avoid any interruption in usage and to see consistent results. However, the delivery was made to the wrong address and it was marked as delivered with a photo, but not my front door. The company initially hesitated to resend the product to the correct address despite my explanation that the photo did not match my front door. After providing a picture of my actual front door, they agreed to send another shipment. Unfortunately, this second shipment was never sent out as the tracking number stated the shipping label was made but never received. Which I can only assume they made the label and never shipped it, since the reorders are primarily 2 day shipping in turn costs the company more money. Cheaper for them not to send it. After numerous attempts to resolve the issue with virtual assistants and customer service for over a week, a *************************** eventually informed me that they would issue a refund instead of sending the product. The Vitamin Shop's customer service and shipping process were very disappointing. In the future, I will be ordering from Amazon and recommend others to do the same.

  The Vitamin Shoppe

  Date: 05/30/2024

  Hello ***********************:Thank you for contacting us and do apologize for the experience with ***************** I would like to make this up to you personally. I will reach out to you via email at *********************** as well to further assist.Thank you,*******************************, Manager of ************** **********************