Reviews

Review Details

• Review fromMay C

  Date: 01/25/2025

  1 star
  Im thoroughly disappointed and frustrated with *** and their deceitful rebooking policy. When I bought the Go Smart ticket, which already required an extra payment for checked baggage, nowhere did it mention that changing the destination wasnt an option. I booked my flight and later decided to change my destination, only to be told that while they could change the flight time, they could not change the destination. However, their rebooking policy clearly states that you can change your destination up to an hour before departure! This inconsistency is unacceptable and shows how little they value customer flexibility. *** has been misleading and unhelpful, making it clear that they care more about sticking to rigid rules than actually providing good service to their customers. I feel lied to and stuck with a policy that doesnt align with what they advertise.

• Review fromHe T

  Date: 07/11/2024

  1 star
  This business operates without any regard for morals or laws.

• Review fromAlex D

  Date: 01/12/2024

  1 star
  The worst in-flight food I have ever had the misfortune to try on any airline and I have flown all over Europe. This was the first time we returned our food uneaten. We were served "chicken masala" on the flight to *********, and a slightly more palatable "lasagna" on the way back to **********. I am not expecting a 5-star meal in economy, but frankly I would have been happier with a bag of peanuts.As a cherry on top, SAS then destroyed both of our checked in bags on the flight home and then refused to reimburse us because we could not provide receipts for our luggage (bought way before Covid). These were cheap generic bags in the $60-120 range, and we'll survive their loss, but it is sad that a company would value $200 more than their reputation and the return business of their customers.

• Review fromColleen B

  Date: 11/07/2023

  1 star
  Scandinavian Airlines Company commits FRAUD and THEFT of its customers. I spent over 700 for an airline ticket and they did not provide a boarding pass. Thus, despite being at the airport with plenty of time, having been several times confirmed as checked in for my flight, and being fit for travel with all necessary documents (with the exception of the boarding pass obviously), I was denied the right to board and lost the entirety of my round-trip ticket.Eight months of back and forth emails with customer service resulted in SEVERAL promises of a refund, only to be finally told that I will not receive a refund because there is no reason to have not received a boarding pass. This is the only point we agree on, there is literally NO REASON to not provide a service that has been paid for.I find this absolutely scandalous, outrageous, and morally abhorrent on the part of Scandinavian Airlines. What a despicable way to treat a client. Stay FAR FAR AWAY FROM SCANDINAVIAN AIRLINES, unless you like being robbed.

• Review fromJAMES B

  Date: 09/06/2023

  1 star
  THE WORST AIRLINE EVER. ZERO CUSTOMER SERVICE. SCAM YOU FOR YOUR MONEY. OVERCHARGE YOU WITHOUT AUTHORITY. STAY AWAY FROM THEM.

• Review fromBarbara G

  Date: 06/11/2023

  1 star
  SAS runs a bait and switch operation. We booked a round trip flight on SAS from ***-***. One month after booking we were informed that SAS would no longer be flying these flights...HiFly **** would be flying them. I didn't book on HiFly I booked on SAS! HiFly is a 3rd party, wet lease operator. They have not been in business long, their crews are paid way less than industry standard. It appears to be an entry level position for pilots. As an airline pilot myself, I know the dangers the North Atlantic presents and prefer to have more experience in the cockpit. I (wrongly) assumed SAS would provide a complimentary change of ticket or refund. *** refused refund and refused access to a supervisor. I tried calling ****** help line as well as the help line in ******...No refunds, no talking to a supervisor. I went to the ticket counter at ******************** and asked to talk to a supervisor, again I was refused. How is this legal??? ****** carriers have other operators flying their flights (example Envoy flying an ******** Airlines flight) the difference is that the consumer is notified AT TIME OF BOOKING! Not a month later. Shouldn't it be our choice what airline we entrust with the lives of our families?? Why do they not provide access to a manger or supervisor? This is beyond shocking.

• Review fromChristina T

  Date: 05/16/2023

  1 star
  Do not fly this airline with a wheelchair. I gate checked my wheelchair only to have it brought to baggage claim both flying in and out of the **. I had to rely on workers to find my wheelchair, who said they saw something red but didn't believe it was a wheelchair and wouldn't show it to me. I had airline workers who didn't know long haul flights were required to have an onboard skinny chair to assist me to the bathroom. Another who didn't believe I was "allowed" to fly unaccompanied. An awful experience all around. I should not be more informed about accessible flying than the staff. Please have more training.

• Review fromKristina b

  Date: 02/22/2023

  1 star
  In June of 2022 me and mom flew using sas. At the time of our check in one of the connections was canceled and never notified us. Then I get to my destination. I decide to check with expedia to only find out all our 3 connecting flight home was canceled. No help to rebook from Expedia nore SAS. I payed double the price for one way trip (3 connections) vs my round trip price.Now I been trying to get some sort solution reimbursement. No communication at all from SAS and only $600 vs what I payed $10k. Both companies should be shutdown asap

• Review fromCarla C.

  Date: 01/07/2023

  1 star
  Terrible customer care! They lost our baggage (3 bags), and we never saw them for two weeks!! That was the length of our vacation.Since the first time I placed a claim, on our first day upon arrival at our destination, in ******, until the day after we arrived back in ******. Multiple attempts to speak with a live person at their customer care center, were unsuccessful, either due to the extent of wait, or due to the fact no one would get back to me.No vouchers or money were ever offered to us to compensate our expenses buying clothes and other necessities. Im still waiting on a response from them.Our vacation was ruined, and the aggravation all this caused not only to me and my son, but to all of our family gathering.