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Business Profile

Colleges and Universities

Berkeley College

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Berkeley College's headquarters and its corporate-owned locations. To view all corporate locations, see

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Berkeley College has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed my Bachelors degree in *********************** at Berkeley College in December 2024. I understand that it typically takes 6 to 8 weeks to receive the diploma; however, as of February 20, 2025, I have not received any updates regarding its status.Upon reaching out to the college, I was informed that my diploma is on hold due to an alleged incomplete financial literacy requirement. However, I successfully fulfilled this requirement in December 2024, prior to completing my degree. I was advised that ***** is responsible for this matter, and I was provided with the contact number *************). Despite multiple attempts to contact her and leaving messages, I have not received any response.I am extremely disappointed with how this situation has been handled and the lack of communication from Berkeley College. I would appreciate immediate clarification on this matter and a resolution as soon as possible.I sincerely hope you can help Berkeley College and I resolve this issue promptly. I look forward to their ************* regards,Mulan Duvot ************

      Business Response

      Date: 03/20/2025

       

      Thank you for reaching out regarding **************** concern. We would like to clarify the timeline of events related to her diploma status. Ms. ***** contacted the ***************** on February 21, 2025, at 10:46 AM. A Registrar Associate responded promptly at 10:55 AM, informing her of a Financial Literacy block and copying the ***************** Literacy (SFL) department for resolution. Ms. ***** later responded without copying SFL, stating she had completed the requirement in December 2024. The Registrar Associate remained in communication with her throughout the day as she sought immediate clearance. On Monday, February 24, 2025, at 9:56 AM, the Financial Literacy Team confirmed that Ms. ***** was cleared. The Registrar Associate then informed Ms. ***** at 12:55 PM that her diploma would be processed and received within 4-6 weeks. Her diploma was officially ordered on February 27, 2025, and was scheduled to ship on March 14, 2025. We appreciate Ms. *****s patience throughout this process and regret any frustration caused. Please let us know if further clarification is needed.

      *******

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It about my refunds and cov 19 waivers at Berkeley College at Berkeley midtown campus and loam cancelation and cancelation student balances at Berkeley College

    Berkeley College is NOT a BBB Accredited Business.

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