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Business Profile

Bakery

Crumbl - Paramus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 11 am, I placed a cookie order for a three pack at crumble in Paramus New Jersey. I selected 6:40 for pickup. I expected my order to be packed and ready. When I arrived at the location I gave my name and a few minutes later somebody came over and told me they were out of the Oreo cookie and asked about a substitution. I said another chocolate chip. Then another person came out and told me they were out of pumpkin. I said that's completely unacceptable. They went and got a third person who then came out and he again apologized and asked what I wanted to do with my order. He offered me a chocolate chip cookie as an apology. I want the three pack of Oreo, pumpkin and chocolate chip cookies that I ordered. I would like it ready when I get there if it's an order ahead item. I don't understand why it was never packed after I placed the order and they allowed it to run out of stock. Please assist me with getting a pickup scheduled of my order.

Crumbl - Paramus is NOT a BBB Accredited Business.

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