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Business Profile

Moving Companies

All In One Moving and Storage, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

This business has 4 alerts

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im being overcharged for a move and they are keeping my furniture since July 1st .

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All in one moving moved me over 2 years ago and lied not only about having insurance but used the pandemicas an excuse only to say tgey iwe me only 38 dollars. They not only damaged my furniture but proplonged compensation and avoided me fir over 2 years.They had no insurabce to cover my move and did not even refund my moving cost. Tge movers ledt done of my furniture abd i had to use another company to move my stuff.

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company was unable to meet COI requirements for the move. They kept buying time until 2 days prior to the move. I reached 2 weeks prior and requested the coi in order for me to reserve the elevator with the building manager. I asked for refund for not being able to meet the requirement in time to which they brought up the binding agreement that requires the customer to cancel 3 day prior to service date. They mislead me until the refund expiration. Looking to get the money back as this is unacceptable business practice.

  • Initial Complaint

    Date:05/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company to move to ******* and many items were broken along the way. An antique furniture and 2 pictures frames and a box of glassware. All valuing over $1100. I have filed a claim with their insurance company Anthem and tried to settle for $99 (a joke). Just the broken buffet table and picture frames cost over $750 to get fixed. I have been dealing with them for over 4 months now and getting nowhere. I filed an appeal but they are no members of United Movers of ******* I was advised. I just want them to be accountable for what they packaged and broke. And, their license if any be taken away. They are just an awful company to deal with.

    Business Response

    Date: 06/04/2022

    Dear customer ,

    we are responsible for the damages accrued during your Move to **

    and that was the reason we connected you to our claims department 

    there are 2 options of insuring the value of items  and they are

    **** cent per article and full value protection which most people choos not to take 

    in that case you took the **** cent per pound per article and our liability is based on the 

    **** per pound per article 

    we are willing to double the amount was given to you  from our claims department 

    let us know if there anything thing els we can do for you

    AIO customer care team 

All In One Moving and Storage, Inc. is NOT a BBB Accredited Business.

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