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Business Profile

Heating and Air Conditioning

Myers Heating and Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incorrectly purchased and installed a complete Bosch HVAC system (Furnace/AC) 2 years ago and never was able to get it working properly. Later found out from a second HVAC company that the contractor never registered equipment or logged with ************* and supposed fixes from over 4 separate service visits to remedy issues. A/C never worked correctly - compressor incorrect/not configured/programmed correctly, coil undersized, not wired correctly. Heat pump never installed. Incorrect blower unit installed. Licensed HVAC contractor/person never came on service calls and sent an unlicensed tech. Tech later said he was terminated and calls/communication to the company were not returned. Supposedly owner died and company closed, but no record could be found to confirm. ***** had no record of equipment and a complaint was logged with them over the equipment and contractor services. We also had a 5 year service/parts contract which is now in question. Bamboozled because we did our research prior to install on system and contractors. Should get a full refund for replacement of defective equipment possibly damaged from Myers' install, labor to replace, and valuable time lost including increase to our energy bills/usage that was promised/expected from energy efficient system. Formal complaints will also be logged with ** consumer affairs and possible legal action is also being considered. Can provide signed contracts of equipment/services offered (~10k) if necessary. ***** can also provide a record of the service from second HVAC company and lack of service/record from Myers.

Myers Heating and Air Conditioning is NOT a BBB Accredited Business.

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