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Business Profile

Consignment Services

House of Style

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6, 2023, I dropped off items to sell at this consignment shop. **** Jacket, leather skirt, jeans etc. I was told by the owner to stop in or contact her to see if the items sold. They usually hold items for 2 months. I have made repeated contacts to find out if and how much my items sold for and have not received a response. I stopped in - after 11/6- she had not gotten to October yet. I stopped in again and she was not there- the clerk took my phone number- no call back and it's now 12/13. I emailed the business owner. I got her on the phone once, why didn't she call me back- I stopped in again as told to do so and again not there. She told me on the phone the last time she would call me back. 2 months + have gone by. This is not honest, and is she paying any of her consignment clients? There is no method or bookkeeping. I want my money or clothes back at this point.

    Business Response

    Date: 01/08/2024

    I apologize for the inconvenience with the consignor.  I had a family member on hospice, the last few months who recently passed away so i was not always at the shop.  I will send a check to the consignor for the money owed to her.

    House of Style

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This store is a ladies clothing store and accepts clothing on consignment. We gave them over $ ******** worth of ladies clothes, some of which still had the price tag on them and some of them were worn. They only gave us back a very small amount of money as they claim they donated some of the clothing to a charity since we were over the time limit. We advised them when we gave them the clothes that we would be travelling and not be returning until after the time limit expired and they said that was ok , just call them when we returned . We called them and came in and only received a fraction of what we were supposed to receive. After trying to discuss this with them the manager owner ****** refused to discuss this with us and advised she did not have the time to devote that she was very busy. We tried to call her and she has refused to take our calls or discuss. We were cheated by House of Style and went on line and found out there have been numerous complaint's for people who have stated she is a know lier and has been cheating for years. We have been scammed out of at least $ ******

House of Style is NOT a BBB Accredited Business.

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