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Business Profile

Electronics and Technology

Phoenix Photo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a $1700 Fujifilm camera and decided to return it because it was not what I expected and the accessories were laughable. I did not use the camera I put it back packaged perfectly and took photos of it just incase. They included 27 accessories that could have been better from the dollar tree. I sent back the return to the correct address they had given me and waited 10 days then the seller said "We need 2 business days to inspect the return" Now they are lying to me saying "It was not delivered so I can't refund you". I had signature confirmation and it was delivered they are probably lying so they don't have tor refund customers.

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had bought an Olympus camera with accessories from the firm on 08/18/2023. I did not find it suitable to my needs, explained it to Mr. *** of the firm. He suggested few things, which did not work out. I shipped the camera on 09/19/2023 without the accessories. Mr. *** agreed to refund the full amount & will deduct $25.00 for the accessories which I agreed to. I received a refund of $386.10, instead of ******. Informing about the same to Mr. **** he agreed and pointed an error has been made by the ***************** and he would pursue the same & promised it with few days. I have not received the balance amount of $72.38, nor any response for the delay. Even, when I informed them by Email, that I would complain to the proper authorities, it did not make a difference.I would request you to help me in recovering the balance amount of $72.38 from Ssephotovideo.com.

Phoenix Photo is NOT a BBB Accredited Business.

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