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Business Profile

Home Automation

Bayit Home Automation Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Automation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three BH **** v2 cameras in 2015 , 2017, 2019, The cameras worked fine until sometime in 2020, when I could no longer access the cameras when not on my home network. They still work fine when I access the BayIt Home Automation app when I'm on my home network, but not when I try to access the cameras remotely thru the BayIt Home app. All the previous they all worked fine. Something happened to the bayit company or servers and they did not notify. Over the last 3 years, I've submitted BayIt online support requests and have called numerous times, with no response at all. The phone number you list in BayIt's BBB profile is an active phone number, but it goes to voicemail, and no response ever occurs. I need their customer support to resolve this problem of inability to access the cameras remotely, or else a refund of $200. Again this camera worked fine before 2020. After 2020 it all just stopped working remotely. The equipment is fine, is bayit still in business??

    Business Response

    Date: 02/16/2023

    Hello,

    Unfortunately, we no longer sell or provide technical support for these products. Additionally, all products come with a 1 year guaranteed warranty, so we are unable to assist in this matter.

     

    Bayit Home Automation

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three BH **** v2 cameras in 2015 , 2017, 2019, The cameras worked fine until sometime in 2020, when I could no longer access the cameras when not on my home network. They still work fine when I access the BayIt Home Automation app when I'm on my home network, but not when I try to access the cameras remotely thru the BayIt Home app. All the previous they all worked fine. Something happened to the bayit company or servers and they did not notify. Over the last 3 years, I've submitted BayIt online support requests and have called numerous times, with no response at all. The phone number you list in BayIt's BBB profile is an active phone number, but it goes to voicemail, and no response ever occurs. I need their customer support to resolve this problem of inability to access the cameras remotely, or else a refund of $200. Again this camera worked fine before 2020. After 2020 it all just stopped working remotely. The equipment is fine, is bayit still in business??

    Business Response

    Date: 08/04/2022

    Hello AJ,

    Our Bayit Home cameras have been discontinued and we no longer provide technical support for these devices. Also, all of our products come with a standard 1 year warranty and in this case the warranty on your cameras' has expired, so we are unable to issue a refund. 

    Customer Answer

    Date: 08/11/2022


    Complaint: 17663190

    I am rejecting this response because: There was no emails or warnin to the user. No explanation. Just ended as if those millions of users that bought your product no have to thriw it in the garbage.  Refund required. some compensation.



    Regards,

    Aj A

Bayit Home Automation Corp. is NOT a BBB Accredited Business.

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