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Business Profile

Auto Repairs

Phoenix Auto Collision

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in there to have a new hood put on my vehicle and my exhaust to be added. We spoke to ***** the owner who assured us It would wouldnt take very long a couple days if anything I explain to him that I had to rent a car because I needed to take my son to school, and that that was gonna be a little bit expensive. He assured me it would be fine &only needed the car for one or two days, we showed him the hood. He went over everything with us price ,amount of time it would take and it seems like a good deal I drop my car off a week later when he told me to come I went and rented a car and days went by I called to check on it. They said theyre working on it more days went by I called to check no answer. Long story short is it was almost a month and a half or two months , they had my car not only did I have to borrow money from people to pay my rental he did not do anything like we asked him to do the exhaust. We had to have redone at a different place the amount of money he originally told us went off when we got there the hood he did an awful job. We have to get it redone because theres lots of imperfections all over it. I have the biggest man to give me my car back after a month a half that I had no more money I couldnt Rent-A-Car any longer. I had to take my son to school when I get the car back not only did he do a terrible job? I mean awful. He charges so much more money & then I get home and I had realized that I had record of the miles before I dropped it in there and then I looked at the miles after I had gotten back &there was over **** miles that were used on my vehicle when it was supposed to have been sitting in the shop there, I brought it to his attention &never answered me. He blew it off like it didnt happen, but I have proof of it so he took advantage of myself and he is a *****. He charged a lot more than he originally said, and he did the job last minute, because he was out or somebody was using my car for personal use

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