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Business Profile

Radiology

Hackensack Radiology Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Affinity Radiology Definitely dont recommend this location. This place only see money signs. If youre struggling financially, this is not the place to go. They do not care about their patients. They were rather see you suffer with bills. They will not try to help you resolve a bill. They would just keep asking you for the money, and would not even give you a discount after they just made over ****s of dollars.. spoke to there office they didnt care.

    Business Response

    Date: 04/26/2023

    First and foremost we do care about our patients. We notified the patient of his own insurance responsibility of $117.00. We advised him he would be able to pay monthly as little as he needed.  There is no minimum payment amount. There was no force of payment upfront. The patient has *************** and through his plan he has a co-insurance responsibility. If the patient has an issue with his responsibility he should resolve it with his insurance company. We were willing to work with the patient. We do not add late fees or interest to any outstanding balance. We did not keep asking for the money we simply advised him what his responsibility would be through his own insurance.

    Customer Answer

    Date: 04/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

Hackensack Radiology Center is NOT a BBB Accredited Business.

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