We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Safe & Secure Self Storage, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern; I've been with Safe and Secure storage for over 8 years if not more.. My payments were $105/month so they made plenty of money from me.. I'm very disappointed as I'm on SSI and on a fixed income. I asked them for a smaller room so I can't meet my payments every month. I spoke to the Vice President Fred of Safe and Secure and he gave me a room 5X8 for $60/month.. The unit has a beam sticking out so I can't stack certain boxes against the wall.. I took the unit as is and it took me two days to move from one unit to the new one. Well, my account was never updated and Fred did leave a comment in the notes.. Its August 8, 2023 and I've called several times and spoke to customer service with no resolution to my issue. I requested a call back from Fred a dozen times and never received one. I always got an invoice by the first of every month and I did not get one for the month of August.. I know they will hit me with late fees without any type of bill. Do I need to have my attorney call them? I'm so dissatisfied on how they are taking this matter. Since I did not get a bill for August, I refuse to pay the $78+tax that's on my online statement. My rental is $60/month not $78.. I would never recommend anybody to Safe and Secure.. Very poor management skills.. Since my online bill bill states 0 balance as of today, I guess I got a free month. I hope Safe and Secure has a good explanation regarding this matter. They guy in the front desk assured me everything will be taken care of and this was more then in one occasion. It was 3 times in person and several times by phone. I hope this mess gets resolved ASAP as I have no trust in this company and regret doing business with them.

    Business Response

    Date: 08/08/2023

    The company fulfilled our commitment of $60 rent per month. After speaking with the customer  he apologized for not understanding this was done in a timely manner. 

    Customer Answer

    Date: 08/08/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,
    ******* *****

Safe & Secure Self Storage, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.