We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Crestview Custom Builders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract to renovate exterior of vacation home 12/21. Sent payments as requested. ***** led us to believe work was taking place. Saw our home in January and minimal work had occurred. ***** reassured us work was being done. Saw our home again Feb after signing change orders and giving him more money and very little additional work occurred (change order stated work would be done April 15) Saw home again beginning of May and no work had been done since Feb. ***** again lied and said it would be done by Memorial Day weekend. Neighbors told us they had not been there in at least 2 months. Memorial Day weekend, we discovered it was the first they had been there since Feb. The house exterior sat exposed, due to the stucco removal, all winter. The material they used to partially wrap the house was bubbled and shredded. The decks were unsafe as railings had been removed and one deck was rotted. Porch posts were unattached. ***** said they would be back to work Tuesday after Memorial Day weekend. They never showed up. I contacted ***** and he had no excuse. He admitted he owed me money back as he was not finishing the job. I paid him $44000 of the $57,910. He has since stopped responding to my messages asking for my money back for the unfinished job. I have had to pay another contractor $50,000 to redo work ***** had started and to finish the job.

Crestview Custom Builders is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.