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Business Profile

Bus Lines

Megabus.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Megabus.com has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Megabus.com

      349 1st St Elizabeth, NJ 07206-4010

    • megabus.com

      318 3rd Ave N Ramp C Minneapolis, MN 55401-1604

    • megabus.com

      240 Kellogg Blvd E Union Depot Saint Paul, MN 55101-1545

    • Megabus

      John F Kennedy Blvd & 30th St Phila, PA 19104

    • Megabus.com

      815 Pierce St. Houston, TX 77002

    Customer Complaints Summary

    • 146 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was returning back from *******, ** on May 9th on my way back to **************. The bus was frigid cold and I stepped off the bus to warm up when we arrived in *********, **. The driver never did a head count and ultimately left 5 of us in *********,. I called **************** and was informed that ********************** has no way of communicating with the driver thus leaving us stranded without our luggage. There are no checks and balances with this company. No way of even knowing where my luggage is or where to go get it. My medicine is in my luggage. I have ridden Megabus for over 10 years and this has never happened. I want a refund on my ticket along with them finding my luggage! This is a travesty!!

      Business Response

      Date: 05/14/2022

      Hello *****, 

       

      We have reviewed your concern and would like to advise our conclusions. 

       

      We are very sorry to hear that you were left behind at the *********, ** stop during your travel on May 09, 2022. 

       

      According to your account history, we are happy to know that your left behind luggage has been found. 

       

      We see that you were assisted by our agent *****, who helped you have your items located.

       

      Please be advised that megabus.com passengers are not to de-board the bus at any bus stop locations along their route, as they may be identified as persons with that specific stop location as their final destination. 

       

      Again we sincerely, apologize regarding your recent experience with us. 

       

      Unfortunately, based on our terms and conditions we are not able to honor your request for a refund. 

       

      However, as a courtesy we have provided you with redemption codes worth the 100% value of your reservation. 

       

      Please be advised that redemption codes are valid for one year after the date issued and can be used towards future travel with us. 

       

      We look forward to having you travel with us again very soon. 

       

      Thank you for choosing megabus.com, we appreciate your business. 

       

      Kind regards, 

       

      ******

       

      Customer Support Team

      https://************************ 

       

       

    Megabus.com is NOT a BBB Accredited Business.

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