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Business Profile

Tailor

Regan Clothiers

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jennifer W

    Date: 10/07/2024

    If you are planning on buying a suit from Regan Clothiers, I would ask you to please keep reading. We had a very negative experience overall - with no suit or refund by the end of it. My now-husband paid in full for his wedding suit on the day he got fitted (10 weeks before our wedding). He was told that hed be followed up with and that the suit would be ready with plenty of time before the wedding. After he tried to contact the company in various ways for weeks leading up to the wedding, we still hadnt heard any updates (or even had the phone answered when we called) - even NINE days before our wedding. I then took an extra step to contact every member of the family business on every form of social media I could - which resulted in the person my husband was dealing with (****) texting me the next day apologizing for handling business the unacceptable way he has been. He said that the suit would not be delivered on time. He asked for my husbands credit card to issue a refund. Later that day, we hopped on a phone call, **** was super apologetic, and my husband and I gave him the card number for the refund. We were assured the refund would process in 3-5 business days - and it did not. The night before my wedding I sent **** a text (since once again there was no luck in calling) asking for an update on the situation, and he replied that he was tied up at a friends Bachelor party, but that hed try to get his brother (who also works for Regans) to give an update. We havent heard anything from anyone at Regans since - even after following up one last time via text to see if hed correct the situation. After the wedding, my husband filed to dispute the charge for the suit on his credit card - and THAT is how he got his money back. I am hoping that with this review I can deter future customers from working with ********************** and save them from such a frustrating experience. This business does not take pride in what it does or right its wrongs.

Regan Clothiers is NOT a BBB Accredited Business.

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