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Business Profile

Ophthalmology

The Eye Center of Concord

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/4 I saw ** ***** regarding dmv drivers license renewal paper work needs and a eye exam .The state has asked for a letter in addition the the state form for the renewal to occur. I visited office on 12/4 and was told it would be 3 or 4 day and thay would call on Wednesday 12/11 i called office as no one contacted me , was told they had left a note , on Friday 12/13 called again ,again was told they would leave a message , I called again on Tuesday 12/17 , at this point not once has Concord eye care responded, Ion this is asked for a manager, one was not available , I was told they would leave a message and the manager would get back to me , as of 12/19 3pm est Concord eye care has not responded This has left me with no drivers license and is creating great hardship This all occurs at the Concord hospital location

    Business Response

    Date: 12/30/2024

    This is the second response from ** *****.  WE have attached his letter again for  your review.  Please let us know if there is anything else you need.  

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/11/23 husband had cataract surgery for new lenses. We paid $2695.00 to have toric lenses . He had surgery to find out a week later.they put wrong lense in his eye. Surgeon could not redo eye because now it is healed. Next surgery they put in the right lense. They swiped.my *** flex.card for $1000 Now *** flex needs receipt for the thousand. We were refunded $695 on my flex card and $800 on our credit card. Because of wrong lense. There is no receipt because the person Teri (billing person) doing the billing made errors. She did not only did not supply anything as to receipt but messed the paper work up so he did not get the right lense. I have tried 2 months to get this resolved from concord Eyecare. I have worked with Pat V*** and Suzanne in their billing. *** Flex now has stop the use of my card until I show receipt for 5/11 surgery. Again today with no assistance from concord eye card. Please help me.

    Business Response

    Date: 08/21/2023

    04/27/2023       Voucher ******- this shows the payment of $1,000 was taken from the patient

    05/11/2023       Voucher ******- this shows the payment of $685 was moved from the 04/27/2023 voucher and then refunded back to the card on 05/25/2023 (for left eye )

    06/08/2023       Voucher ******- this shows the payment of $315 (balance of 04/27/2023 voucher ) was moved to this voucher and applied to the lens for right eye

    The copy of the 06/08/2023 voucher should be the receipt the patient would need for her flex card. 

     

    We are just getting this information from you, and are now able to respond.  

The Eye Center of Concord is NOT a BBB Accredited Business.

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