We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Stacey's Tree Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Stacey's Tree Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stacey's Tree Service, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on January 8, 2023 we hired Stacey Tree Service to remove several trees in our yard. The ground was soft at the time. Stacey Tree Service acknowledged the ground was soft and did nothing to protect our lawn on the first day. The next day they put some material under the trucks to dissipate the weight of the trucks. After the trees and debris were removed we saw that the front lawn and back yard area of lawn had numerous 24 foot and 34 foot long tire tracks up to 8" deep. We called numerous times and left messages about the destruction to our property as a result of their negligence of driving their huge trucks on the soft ground. We asked for them to come and look at the damage. They have not responded. We will not be able to mow our lawn and it is a complete eye-sore. We are now faced with with the additional expense of having to hire a landscape company to repair this damage. Also, at the same time, while removing a tree and limbs on the side of our house, Stacey Tree Service snagged our powerlines for electricity and phone, tearing them off of the anchor point on our house. They left with out telling us and we had to call the town utility company to come and reattach the wires and re-establish our power. Bottom line we hired this company to take care of our tree problem, which they did but they created a new problem for us that will cost us a lot of money to repair. We understood heavy equipment would be used in the removal of the trees but we did not expect the extent of the damage that they left us with after they were done. Bad business ethics on their part.

      Business Response

      Date: 03/29/2023

      This customer had a tree come down and damage their fence and pool cover. At this time they also wanted additional trees removed for the property. We used mats the best we could while we were in the backyard. The contract that the customer signed states. The damage to lawn is to be expected and will not be fixed by staceys Tree Service. It was explained that we would not come back to fix the yard and because of the work warm weather after a snow storm  that it would be harder to do the work. We have a signed contract and the contract states damage to the yard is expected and we will not be responsible for fixing it. 

    Stacey's Tree Service, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.