Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** was very good at telling you want you want to hear. After signing the contract, he took several weeks before he started work saying he had to wrap up another job. After he did finally start work, he showed up when he felt like it and never worked on Monday or a full day or week. On the days he did work, he wouldn't come in till 10:00 or 10:30 and be gone by 2:30 3:00 pm.He kept hiring people who had no idea what they were doing so work had to be restarted and at our expense. He said it was because of old walls, of which at least one was a wall he added so would like to know why a brand new wall looks horrible. Had to keep buying more and more paint for redo and painting is still not done. Another example is hiring someone to do our living room and they were seen sitting on the floor watching a ******* video on how to install the flooring.Only worked a few hours during the whole month of April even though he had said he'd work the week.May 1, ***** came in and took all his stuff out of the garage and inside the house. Suspected he was now in breach of contract.May 2 ***** came for final inspection on plumbing and electrical. Had a long talk and looked like things would get better. He told us he wouldn't be in the following week because he was wrapping up a job. Asked him to update us.May 13, sent ***** 2 text asking for update, no response.May 14, sent ***** an email for update in case he didn't get my text. Again no response. He still has all the finish work to do on the in law and the downstairs in the main house. He still owes the plumber and electrician for their work and tried to tell me I owed them. In the payment for $42,294, he said that was for extras like closet lights but technically not extra because we had told him from the start we wanted lights in the closets. Never asked for a signature on the extras. Also some of that was to install electrical for the hit tub which is not done because he hasn't paid the electrician.Then in 2/29/24, he asked if it would be possible to give him a check for $15000 to pay plumber and electrician. Obviously that didn't happen.As mentioned, no finish work is done. We do not have our 2 mini splits which he keeps saying is May 23 and doubt we'll get those just like being told over a month ago that our doors would be here. Still no doors. I have a video I took of the house with everything unfinished but would probably have to email that to you. All we want is for him to come finish the work in the contract and in a timely manner. This has gone on long enough.

  

  Business Response

  Date: 06/13/2024

  This complaint is unfortunate and absolutely FALSE.  I won't accuse the customer of lying like I was accused of but their facts are completely wrong and upside down.  I'll be happy to provide them all financial evidence showing where their money was spent and what they still owe the electrician and plumber.  I am not asking for any additional funds.  While this was a complex remodel and the relationship did become very strained this complaint is factually over reaching and over exaggerated.  *** financial accusations are absolutely FALSE and slanderous.  I'll chalk it up to the customer just not understanding ( ignoring ) the original contract.