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Business Profile

Property Management

Wistar Group Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live next door to **** ********* ****** Winstar property and this includes sharing a split lawn. I also am a paid employee of the owner for I complete lawn maintenance at **** ********* Winstar property. I have made approximately 20-30 complains to Winstar Management company over the past 15 months and the owner about tenants allowing their dogs to defecate on my **** ********* lawn and the **** ********* lawn I maintain. I’ve also made requests to the dog owners to no avail; I have run out of solution. Winstar is a property management company and they choose to or are unable to manage their tenants as dog feces is littered on my lawn daily. This is not only gross and damages my lawn but I also consider this a health issue. I’m making this complaint because all other efforts have gone unanswered, disrespected and/or ignored. Emily ******* ************

  • Initial Complaint

    Date:12/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a single family house ************ that has been managed by Wistar Property Management. For the last one year it has been been absolute mess dealing with them and very poor experience leading me to terminate the agreement with them. First, when the last tenant vacated the property, they failed to do exit walkthrough. The tenant had caused several damages and they failed to recover the damages from the tenant. I got those repairs done on my expense and got a new tenant after couple of months during summer. They submitted invoice which had incorrect numbers. They made mortgage payment to wrong company as well. They would not return my phone calls or emails. Took at least 4-6 follow ups emails/phone calls before getting any kind of response whihc then led to another accounting issues. After several months of follow up got the numbers clarified and agreed up. Even though there has been positive balance for the last 3 months, company failed to correct the statement and release any payment. Finally I gave them notice to terminate and they came up with offboarding agreement stating they will be keeping $**** in reserve which was just out of blue. They have not been releasing the balance to me stating they need to hold and will transfer to the new management company, Now they are saying they need to keep it for several months for any late submission of bills. THey keep coming up with terms on the fly just to drag their feet on releasing the funds on top of incorrect accounting which is very concerning. I want them to fix the account and release the surplus funds at once.

    Business Response

    Date: 01/25/2023

    Business Response /* (1000, 5, 2022/12/15) */ We have sent the owner a list of the open payables. At this point, we still don't have enough funds to pay off the existing amount that he owes. We have asked him to let us know which of the open invoices he feels are not correct so that we can resolve the issue. We have already had a 1 hour meeting with the owner over a video call as well as many email messages after that date. We would like specific details on which invoice is not correct that is still not paid. We thought we had come to a resolution during the 1 hour meeting we had, but it turns out we have not. Consumer Response /* (3000, 7, 2022/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is same generic wistar has provided. During the call we clearly went over total income and expenses that included the outstanding invoices wistar is referring to and I showed there is substantial amount due to me. I need wistar to send me complete statement showing tenant deposit, rental income since July minus the expenses including the outstanding expenses they keep repeating before we can talk any further. Business Response /* (4000, 11, 2023/01/06) */ Hi, in an effort of compromise, we are crediting your account for any of the ramining open payables of $****** for the dishwaser repair for service issue ****** as well as the final month of management fees that totaled ******. Consumer Response /* (4200, 13, 2023/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is still way off from what they owe me. I need to see final statement showing total income + security deposit - expenses. Why is Wistar not releasing the statement?

  • Initial Complaint

    Date:08/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wistart group has managed our ***** property at ************** for several years. We have recently switched to a different company as of 03-2022, due to lack of service and incompetence, inability to get any service for the $ we paid them to manage our property. Its been over 5 months since we have severed our relationship wit the company, last week the company sent us an email advising us that we owe them just over $*** for services rendered. Any service charges they have always taken out of the rent fund the tenant paid, however, in this case they forgot to do so. When we asked why it took 5 months to let us know there are outstanding charges they said they don't know. We didn't approve of the charges nor were we aware of them until now, we also have a written agreement on our file that any charge over $*** is to be discussed and approved by us before rendering the service. It was not. We called to discuss resolving the situation with their accountant Rosie who had agreed that they are in the wrong, apologized and advised she'll contact us by 08-16 at the latest via email with a resolution. She has not. We emailed twice, no response. Which is why we are having to file a complaint. No one is reaching out to us as promised. We would like the balance of $*** wiped off our file and our file closed for good with this ******** business.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/08/24) */ After doing some research and gathering information from Rosie I would agree that the process did take a while due to an unpaid balance. It seems there was correspondence in regards to the balance owed. The owner did agreed to pay for the **** bill and management fees, which is apart of the $*** they are requesting to have wiped out. There was a charge for $****** for the re-key that was done after the tenant moved out, it is standard protocol to secure a property once the tenant moves out. They did ask for a credit in the amount of $******, as of today, that was credited back to their account. The owner again stated that they would pay the remaining balance owed. I would say there was a break down of communication. We do need to make sure when a property is being offboarded that any remaining bills or balances are reviewed with the owner shortly thereafter.

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