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Business Profile

Landscape Contractors

Ryan Lawn & Tree
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see attached Enclosed is the dispute the debt ($4360.00) because I know that the amount is wrong and no longer a debt for Ryan Lawn. See the enclosed documentation certified mailed to Ryan Lawn, 3/7/2024. Also, attached is a copy of the email to Ryan Lawn sent ?l&/2024 requesting Ryan Lawn NOT to send me to collections. To this end, I know they did not honor my request because here we are, so sad there's no more trust in the customer, even if it's written and certified mail. I also know Ryan Lawn did not let you know that they received the funds AND deposited my check on Wednesday, March 15, 2024. Note, to date I have NOT received the certified mail green postcard back either, so disappointing in such a well-known company in the greater Kansas City, Missouri area. So, as soon as possible, and before April 25, 2024, please clear my referral to your office and send a letter that states this issue/dispute is resolved and closed. I would appreciate this response for my records

    Business Response

    Date: 04/25/2024

    The account was invoiced at the time of service, we sent statements at 30, 60 and 90 days past due. The account was emailed on 2/5 re the overdue balance, texted on 2/6 and called on 2/2, 2/9/, 2/12, 2/14, and 2/20. There was a letter mailed in February stating that the account would go to collections on 3/8 if not paid. On 3/8 the account was turned over to collections and they started mailing letters to the customer regarding the debt. We received payment on 3/11 and posted it to the account and notified the collections agency and removed the account from collections as they were now current. 

    The debt was 152 days past due by the time it was eventually paid and there had been numerous attempts to collect that payment without any resolution until 3/11. 

    As far as Ryan Lawn and Tree is concerned this matter is resolved. 

    Business Response

    Date: 04/29/2024

    The backflow permit has been issued by the City of Kansas City Missouri, see attached. There is no other city requirement for permit or inspection, all requirements have been met. 

    Customer Answer

    Date: 05/06/2024

    Hi BBB thanks for your assistance so sorry it didn't get me a Ryan Lawn receipt nor a valid response that the collection agency, Ryan fraudulently referred me to has not put a negative blemish on my credit. Yes, I'll move on to the ******* and hope that an agency supported by consumer funds helps the consumer, not fold to the company. 

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