Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromJerry A
Date: 07/17/2022
1 starJerry A
Date: 07/17/2022
They only know how to overcharge for everything but when the internet stoped working, I called customer service and they couldn't help to fix it. The rep on the phone told me a technician would need to come out and check the lines outside. Everything was installed by cox less than 6 months ago. I specifically told the representative on the phone that he can come out only if I'm not getting charged for anything (I knew how they operate) the rep ensure me that they'll be no charge. Tech came out and replaced a part that was installed by cox. He said that we don't use those parts anymore and that the other tech who installed everything initially should not have used it. A week later I get a bill $75 for the visit. Absolutely horrible customer service. Cox communications main goal is to charge you for everything with no support at all unless you pay extra for it. Just absolutely does not make sense. I would never go with this company again in the future.
Cox Communications
Date: 07/19/2022
We have contacted our customer and addressed his concern.  We apologize for any inconvenience.  Thank you!
Review fromAnthony M
Date: 07/05/2022
1 starAnthony M
Date: 07/05/2022
I had Cox fiber internet for a few years. The speed was good and only a few outages. My only issue is I need a lot of data and their data cap is too low so I have to pay an extra $50/month. I switched to ******* for $25/month with no data cap. I reached out to Cox via chat around memorial day weekend to cancel. The rep said he set my cancel date for the following day and I can keep the modem in the apartment. A week later I got my bill which was the full amount, I assumed maybe they do not pro rate, and didn't think anything of it. The following month I was once again charged $170. I called them telling them I cancelled back in May. The first rep Norman, would not speak to me when I informed him I record phone calls, transferred me to another department. I spoke to Pamela? (rep would not confirm name) next who would say she could not hear me when she did not want to answer my questions. She did not speak english well at all. I could not find out if they save customer chats and emails because she would not answer. I informed her that I am not making this up and I have used zero data during the billing cycle because I canceled. She said she cancelled me and I would need to return the fiber modem, which I said they stay in the apartment, and she confirmed I was correct. Said she would have to transferred me to collections about a refund. The call disconnected. I called back and spoke to Ronda who said she cannot see chats but maybe the cancellation department can, she said she would transferred and call again disconnected. I reached out on twitter and rep Latitita said she cannot see chats, only social media so she cannot do anything. If you reach out to cox save EVERYTHING, record your calls, screenshot your chats, save your emails. They will just shrug your shoulders if a rep makes a mistake that costs you $170. Even with that they have a hard time speaking english and use that to their advantage to pretend they do not know what you are saying. I have this on record.Cox Communications
Date: 07/07/2022
any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Karen S.
Executive Resolutions
Cox Communications, Southwest Region
Review fromDeborah K
Date: 06/28/2022
1 starDeborah K
Date: 06/28/2022
Only giving one star as it will not let me give zero.
COX is one of the most dishonest******** cable companies out there. They lie about pricing, lie about service, pretty much anything.
When I called yesterday to point out that the price I'd been promised would be good for a full year had actually been increased in less than 6 months, and that the calendar I have defines a year as being 12 months, the lovely customer "service" rep hung up on me.
Besides their dishonest pricing tactics, the service is abysmal.
Switching to ****!Cox Communications
Date: 06/28/2022
We want to thank the customer for taking the time to voice her concern. In receipt of this complaint, Cox spoke with the customer on June 28, 2022. We discussed how Cox offers a service agreement that protects an account from a rate increase, which she experienced in February 2022. We apologized to the customer that Service agreement was not discussed in July 2021. Her discount is still in place, but that doesn't affect her experience. We regret her experience will cause her to consider making changes to her account. We sincerely apologize for any inconvenience caused.
Thank you.
Cox Communications
Deborah K
Date: 06/28/2022
Typical canned answer I would expect from a company such as COX. This particular sentence "Her discount is still in place" is ridiculous! If my "discount was still in place" then why is my bill $10 higher? When is a discount not a discount? When it comes from COX!
Cox Communications
Date: 06/29/2022
We want to thank the customer for taking the time to file her rebuttal. In receipt of this complaint, Cox Communications has not changed its position in this matter. As explained, your discounted promotion is separate from any service agreement. The bill was more due to a rate increase, which was not covered under a service agreement. We regret that your experience was not a good one and apologize for any inconvenience caused. You are welcomed to contact the Resolution specialist for further explanation. Thank you.Review fromJustyn C
Date: 05/16/2022
1 starI have called every day for the last 18 days as to why I don't have internet and cable reliably. I have called dozens of times and no one can answer my questions as to why. The have promised account credits, and come to find out, they weren't applied.
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