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Business Profile

Property Management

Clooten Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had some questions about some of my utility charges on my rent. I had emailed the office manager on 4/24/24 and had not gotten a response from her after following up with her several times on it over the next couple weeks. She finally responed and said she was "on it" but I did not hear anything back about it for several more weeks after following up with emails, phone calls and text messages to their work lines. I finally got a text response from her on 6/14/24 stating she had "mistaken" me for a different client and that she believed the issues was resolved even though I had emailed her and she had not responded to my calls and emails. I am not sure how she could have mistaken me for someone else when I had followed up several times with her to no avail. I believe it was a fairly easy problem to resolve. All I was wondering is why my electric bill went from $35 a month to over $115 for 3 months then back down to $35. As well as why I got charged a extra $250 on a pet deposit. I have text stating that the Pet Deposit was $500 but I was charged 3 months for $250. They are also 2 months behind on charging me for my electric bill, for instance in June I had paid for ****** electric bill. One month they never even added it on until the next month, so then I ended up paying two months of electricity in one. I have been very patient with them and all I've asked of them is a simple explanation. They seem to be avoiding problem since it might not be a large problem to them. They have been horrendous at communicating, and to me it is money out of my pocket and I would like this taken care of ASAP! I have kept documentation of all the Emails, calls, and Text I have sent them. A simple response to my follow **** saying they are working of the problem would have sufficed but now I am passed that point. I have been Waiting 9 weeks for a response to a problem that should have taken only a couple days is completely unacceptable.

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