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Business Profile

Heating and Air Conditioning Filters

Dave Matthew's Heating and Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning Filters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the HVAC technician come out to service our 2 furnaces on 1/2/25. It was discovered at this time that the exhaust pipe was not attached to one unit; a potentially very dangerous situation because a furnace burning fuel can produce carbon monoxide, VOCs or other harmful emissions. How did no one notice this before? To this techs credit, he worked to fix this situation. But he sold us on a part. Now, there is a concern and a breach of trust for the initial work that was done. This is concerning for several reasons including the risk of Carbon Monoxide poisioning, fire hazard, *************** growth, furnace damage. On 1/20/25, our heat went out. Timing seemed odd, given the recent service. Said we needed another part and that the unit was from 2016. We told him the unit was replaced in 2021. He denied that saying the unit says 2016. He contacted the office and they said that they only replaced, in 2021, the pan and the air conditioning and the part for $311 is not covered under warranty. Yet, we have a receipt/invoice from the work in July 2021 that clearly indicates we paid $7,500.00 for: "Installed new Trane 2.5 ton furnace and air conditioner system. Installed new flue pipe. Installed new overflow ******* system has been pressure tested, vacuumed and charged to manufacturer specifications. New system is running per manufacturer specifications upon completion. New system has a 10 year warranty on all Trane parts and a 3 year labor warranty". Yet, when the tech called their office, they said their records show they did NOT replace the furnace, yet they charged us for it and told us at the time it was being replaced. It's on our invoice/receipt. So we had to pay for the new part. Our trust in this company is now broken.

    Business Response

    Date: 01/31/2025


    Hello, 

    I have attached a letter with our response as this site says i used too many words.  Please let me know if you can read the attached letter


Dave Matthew's Heating and Air is NOT a BBB Accredited Business.

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