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Business Profile

Tree Services

Foothill Tree Experts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 11 2023, Foothills Tree expert owner Tristen B****** met with me and collected half $2500 upfront, partial money to complete 4 tree removal, debris clean up and stump grinding. I returned home after the first day to find two trees down. He asked for the rest of the money, $3,000 to pay stump grinder and crew. He promised it to be completed with in 3 days after that. Mr never returned but to only get equipment. He called a couple days later saying his whole crew was sick. Then a week later said his crew was in a car wreck. I have many text and face book messages promising to make things right and give me half the money back. Mr company has done this exact same thing to another person that I saw filed a complaint with the BBB as well in October 2023. After numerous attempts via text, and phone calls. Mr agreed to pay $2750 back to me, half of what was paid. But I have yet to see any of it. The job was a complete mess and I had to hire someone to finish getting the trees removed, stumps ground and yard fixed. Job was horrible and not nearly close to being finished. The tree that we discussed I wanted removed most of all is still standing. I was only asking for half back even though I had to pay a lot more to get the job finished and everything repaired that they left. I have been told nothing but lies weekly for 3 months. I was being nice enough to only ask for $2750 back even though I will end up after everything is completed paying around $3500.

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