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Business Profile

Employee Benefit Plans

Engage2Excel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received award certificate from my employer to be used at this business for an item of my choosing from their catalog. Upon receipt of item (85 Piece AAA Commuter First Aid Kit) the box shows a label of expiration on 1/31/23. The item was shipped on 2/3/23. All perishable items within the package were expired. I called 4 times to rectify the issue and was told a program manager would get back to me. Every time I did this, I did not get a response.

    Business Response

    Date: 02/24/2023

    We apologize for the inconvenience and will gladly ship a replacement within a week.

    Customer Answer

    Date: 02/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Engage2Excel is NOT a BBB Accredited Business.

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