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Business Profile

Educational Consultant

IEE Language Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have placed an education credential evaluation service order for my wife and I have an order number to prove the service placement. IEE supposed to send the evaluation report to me instead they sent the evaluation report to ***************************************** for no reason. This is what their customer support and information says,I have called ***************************************** and found out that they didn't sent the evaluation report to them either. Instead they uploaded the report onto their own website and saying they have partnership with ***************************************** and they can access to that report any time. This is totally unacceptable. Now they are asking me pay additional fee to get evaluation report copies.IEE service explanation is very vague and they need to update the information correctly.

    Business Response

    Date: 02/26/2024

    Hello,

    I hope this email finds you well, I understand that you may have some confusion regarding your evaluation report. I'm here to provide assistance and clarity to ensure that we can address any concerns you might have.

    It was requested that the second recipient was for ***************************************** that we'll deliver the evaluation report through MyIEE Institution portal as this will be seen on the page. We can delete what we sent to ***************************************** if you wish to continue.

    All the best,

    *******

    Administrative Team

    Customer Answer

    Date: 02/26/2024

     
    I am rejecting this response because:

     

    IEE has not sent any copy to *****************************************, which can be retrieved by them. I have not requested to IEE to sent anything to them *****************************************. Instead they uploaded the documents to their own websites and this is nothing but making customers to pay the money for nothing. I don't have anything in my hand except original certificates received from them. This is really unethical practice.

    IEE need to deliver the electronic copy to me, that is the only solution and then they can decide to delete or retain to the copy in their website, which no one can make decision.

    Appreciate their help.


    Business Response

    Date: 03/04/2024

    Hello,

    Thank you for bringing up your concern, we have sent you Official Evaluation that you ordered to this email: *********************.

    Let us know if you have any questions that we can assist you, thank you!

    All the best,

    *******

IEE Language Services, LLC is NOT a BBB Accredited Business.

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