Complaints

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• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ********************* from Combine academy hasnt refund me. In 07/26/2019 I made a deposit of $5,000. I asked to Mr ********************* to get a refund but he didnt want to respond when I said to him "I could not come to combine academy, sorry my **** was refused to times" and then after three messages he answered, and he said "We are looking for into your situation currently. So please be patient" But he didnt do anything. So I send him another message, I asked to Mr ********************* to get a refund, but he didnt want to respond to my message anymore Until now Im still waiting to get a refund.

  

  Business Response

  Date: 03/10/2023

  To whom it may concern,

  Please refer to your Combine Academy Enrollment Agreement that clearly states that initial non-refundable tuition deposits are indeed non-refundable. Combine Academy issues dozens of I20 student visas annually with no issue. The issue here lies in the student giving misleading and incorrect information to the immigration officer at the time of his appointment.

  Customer Answer

  Date: 03/13/2023

  I should have been in post grad, so no I20.
  
  ********************* wasnt clear, I told him to send me a document for the **** but he didnt want to send me the document, he said " As soon as the payment comes in, I will send you the **** packet. It requires a receipt and once he got the money he just sent me a letter to the show at the embassy, not a packet, just a letter. And at the embassy they doesnt read any letter, they doesnt want that, they just want to know why people want to come in the US. I didnt know what to say at the embassy because of *********************, I ask him a document for all information and he just sent me a letter thats not my fault if I said incorrect information at the embassy.
  
  Combine academy said they give a refund but it depends, thats case by case. I want to know what is the case when you refund someone? Because I didnt see that in your policy when I sign your contract. And you have to show that in your policy.
  

  

  Business Response

  Date: 03/13/2023

  Unfortunately this is an entirely inaccurate account of the events that occurred. Our admissions office sent all of the appropriate documentation to the ******** Embassy for your tenor with us. Your enrollment agreement states our refund policy and clearly and thoroughly outlines this scenario as not being a refundable circumstance.

  Customer Answer

  Date: 03/16/2023

  Unfortunately I dont think what you saying is true, because you cant give informations at the ambassady about someone whos taking a **** B1 or B2, you can probably give informations with a I20, but not with a **** B1 or B2. And if you got the prove about what you said I would like to see that please, because ********************* never tell me that, and that means his not doing his job well with what I signed for. I got all the messages with ********************* on WhatsApp, all the messages on email with ********************* and of course all the contract that I signed and sent to *********************. So I know ** telling the truth. On those contract it is not say that's not refundable, it say on certain circumstances thats not refundable.
  On the documents they dont say I cant get refund about my situation, the documents says we cant have a refund if " The use drugs, alcohol or tobacco, Inappropriate behavior, vulgar language, violent behavior, use of deadly weapon, fighting, threatening by a combine academy staff member. No unrelated males or females. ********, burglary, borrowing from a teammate without their discretion or consent. Breaking the law or any type of criminal activity. " So that means if we abide of all this rules, we can have a refund, make sense. And when I signed that says " I, *****************************, agree to abide by combine academy rules and regulations. If I do not abide by any single one of combine academy rules and regulations, I understand that I can be dismissed from the combine academy program without my tuition being refunded. By the way you didnt about what is the case to case when someone can have a refund? So if you dont refund me, I can ask for compensatory damages for my $5000.
  

  

  Business Response

  Date: 03/17/2023

  Combine Academy's refund policy below, which clearly states that Initial Deposit's are ALWAYS non-refundable:

  REFUND POLICY:
  Unless otherwise stated below, upon signing this agreement, the Student will be obligated to pay the total amount of all cost of attendance and fees under this agreement, regardless of whether the Student completes the Program.
  If the Student notifies the Academy of the Students intent to withdraw from the Program at least 180 days prior to the commencement date of the Program due to an Excusable Circumstance (as defined below), then the Student will be entitled to a refund of any amounts previously paid to the Academy, less the Initial Deposit, and remaining amounts to become due under this agreement will be waived.
  If the Student withdraws from participation in the Program at any time after the date that is 90 days prior to the commencement of the Program due to an Excusable Circumstance (as defined below), then the Academy shall refund a portion of the total cost of attendance and fees as described in the following table:
  Portion of the Program Remaining
  After 10% but within first 20% of the Program
  After 20% but within first 30% of the Program
  After 30% but within first 50% of the Program
  After 50% of the Program
  Refund to Student
  20% of the cost of attendance and fees, less the Initial Deposit
  15% of the cost of attendance and fees, less the Initial Deposit
  10% of the cost of attendance and fees, less the Initial Deposit
  No refund
  
  Any time after the date that is 90 days prior to the commencement of the Program or within the first 10% of the Program 25% of the cost of attendance and fees, less the Initial Deposit