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Business Profile

Computer Hardware

IT Computer Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my $1000 laptop to this establishment on July 29th to get the screen replaced. The owner charged me a $100 deposit fee for the service and part to be ordered. After they got the part needed, August 6th, I dropped my laptop off with the owner. Within the same day, I received a call from him informing me that the power was no longer working in the laptop. We agreed the deposit would be refunded, the remaining invoice would be canceled, and the original screen would be put back in the laptop. To this day, August 31st, I have not yet received that refund nor has the invoice been canceled. I also discovered that the laptop's lack of power was a result of him not properly replacing the screen, causing the motherboard to short. I also incurred additional damages of at least $400 from getting the files extracted and purchasing a cheap laptop to continue work and school. I have attempted many times to contact him about these damages for reimbursement. These attempts include multiple: Phone calls, text messages, emails, ******** message, support ticket, and in-person visits (he was not there any of the times during his own posted hours). None of these were answered once he knew I was looking for reimbursement. I am currently seeking legal counsel, and filing a dispute against the deposit with my bank.

IT Computer Solutions is NOT a BBB Accredited Business.

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