Reviews
This profile includes reviews for Pella Carolina Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCarla V
Date: 10/22/2024
1 starThis company deserves "0" starts. No order can be right, no installation can be done. Worse service provided in my entire life.Review fromJill T
Date: 03/26/2024
1 starDONT BY PELLA! ******* distributor should be closed for incompetence! Salesman (or catalog) misrepresented privacy glass so now I have an entry door with a see-through window! The custom paint job completely missed the top of the window and the installation by Pella professional employees left the door with ****** and glue on it outside and a ***** across both doors on the inside. **************** was rude at best despite the on-hold recording stating, at Pella, we strive to exceed your expectations. No help from national Pella headquarters either so after 4 months of we will make it right, we were told they would repair and repaint on-sight and offer NO COMPENSATION. It took 2 days to do the work so instead of a new door I have a repaired door that I now see warping at the top. I went with a national brand company thinking I would have a better product and better service, but it appears that my double entry hurricane rated door that cost over $10,000 is a piece of c*** and the installation and service were just as crappy!Review fromSari F
Date: 01/11/2024
5 starsWorking with our Pella representative, Christy O’D******, was an amazing experience. Although I had done a lot of research, she was able to offer information beyond what we knew about Pella’s options. She is great at communication and really follows through. I never felt that she was trying to upsell me or pressure me into products I do not need. She’s definitely the one to ask for when planning your window/door project.Review fromStephaine L
Date: 11/27/2023
5 starsHad Christy in our she was on time, nice and easy to talk to, not a pushy sales person. Look forward to having Pella in our home. ********* * ****Review fromIrene V
Date: 11/22/2023
5 starsChristy did an outstanding job showing us the options we had replacing windows at our house We thought about doing just the front windows since we recently replaced our main front door, but we end up replacing all of them . Thank you Christy for you advice.and expertise.Review fromTim M
Date: 11/13/2023
5 starsFrom the sales process to the install, great team and great experience. I love my new window!Review fromPat L
Date: 10/07/2023
5 starsOn Oct. 5, 2023 my friend and I drove 2 hours so that I could see the showroom in Kill Devil Hills. I wanted to be able to see the Pella product firsthand. And I am thankful I did! Toddie was very attentive and listened to what I wanted and needed, and she was informative and I learned more in that 30 minutes than I have with anyone from a competing company. Your windows are high class and so are your people.Review fromKeith G
Date: 01/05/2023
1 starVery disappointed in their service. We paid for parts for them to install to fix issues with our rollers and windows over 9 months ago and they have rescheduled their service appointment with us over 6 times now. We still haven’t seen them.Review fromCaroline S.
Date: 11/16/2022
1 starWe ordered windows 11/12/21, delivery was supposed to be March or April. Like so many things, they were late. We understood and waited. The problem was no one ever gave us an update. We finally started calling in August or September and low and behold they were sitting in the warehouse. The installers came around the middle of September and did a great job. The problem is the factory forgot to make a place for the screens to clip in. We paid them in full 9/21/22 and have seen one person since. They don’t return calls and certainly don’t call us to let us know what is happening with the screens. We were told that they just have too many big jobs to get done and don’t have time for individual jobs. I just want 6 screens put on my house. As one of the other customers said, these windows are not cheap.Review fromLeon T
Date: 11/09/2022
2 starsLeon T
Date: 11/09/2022
This company is failing to resolve several window defects. I have had numerous calls and emails with their installation team without much success. Poor follow up as well.
Pella Carolina Inc.
Date: 11/10/2022
Hello Mr. ********. Our installation team was thorough in addressing your concerns. Our Director of Installation along with our field manager, came out to your home to inspect your concerns with the corners of the windows. It was verified both with our branch and Pella Corporate, that the window is not defective, and the units are within factory regulations. We apologize that you are not satisfied with this answer, but we have worked and been successful to address your concerns. We appreciate your business.Leon T
Date: 11/10/2022
This is the first concrete answer to my concerns re window build quality that I have received after reaching out numerous times without any response/communication from Pella Carolina Inc. The mitered corners of 2 windows in my main bedroom are of poor quality and are not satisfactory to me. I do not consider this matter closed and will pursue other options. Your post installation service is wholly unsatisfactory and your communications with your customers is inadequate.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.