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Business Profile

Tree Services

Golden Boy Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Golden Boy Tree Service To Whom It May Concern at the Better Business Bureau,I am submitting a formal complaint regarding an unprofessional and incomplete service experience with Golden Boy Tree Service.Golden Boy Tree Service was hired to remove a tree from my property. However, they arrived late and, despite assurances, failed to complete the full job. *****, one of the team members, left a large tree trunk on the property and promised to return the following day to finish. He also demanded full payment, claiming that most of the work had been done. Regrettably, I paid him in full, trusting that he would follow through.Despite numerous text messages to both ***** and ****** over the past year, the work remains unfinished. The trunk still stands, and I feel misled and disappointed by their lack of follow-through and professionalism.This experience has been frustrating, and I want to warn others about the lack of reliability in Golden Boy Tree Service. I am hoping this complaint can assist in bringing attention to these practices and encourage a prompt resolution.Thank you for your attention to this matter.Service Date : 8/7/2023

    Customer Answer

    Date: 11/07/2024

    Please see attached communication with ****** and *****

    Customer Answer

    Date: 11/18/2024

    I have not heard from the business in response to my complaint.

Golden Boy Tree Service is NOT a BBB Accredited Business.

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