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Business Profile

Storage

Storage Wise of Hayesville I

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a storage building online, it was advertised as $18 a month after service fees. As I was signing up there was a prompt to add a protection plan, which I chose to opt out of as it was an option. I then continued and finished signing up, quickly signing the acknowledgements and paying my $25 dollars for the rest of March, a little over $15.68, and the $10.00 service fee. After paying I was emailed by the manager or owner and told that the protection plan that I had opted out of was actually mandatory, and if I didn't choose one myself they would be adding it on. I decided I didn't want to be do business with a company that tries to trick their customers and asked for a refund, I was told that the lease says the plan is mandatory. When I asked why I was allowed to opt out before paying, but only forced after they offered to refund the $15.68 but would not refund the service fee. This company is intentionally and knowingly bait and switching their customers.

    Business Response

    Date: 03/05/2024

    This is on our website where he logged in to rent a storage unit:

    Find A Location

    Contact ***** Your BillStorage Help

    Tenant ProtectionFIND A LOCATION
    Tenant Protection
    The Tenant Protection Plan allows you as a customer to seek reimbursement for goods that fall under the covered losses stated below, if something unexpected happens to any of your goods in storage.
    *FOR ALL NEW MOVE INS A TENANT PROTECTION PLAN IS MANDATORY*
    TENANTS CAN NOT OPT OUT OR CANCEL THE PROTECTION PLAN
    Tenant Protection How To File A Claim
    Tenant Protection is - Notify the Manager

     


    Required for all - Take photos of any damage to your items and the storage units.
    New Move Ins. - Take photos of the source of the damage if possible.
    Tenants can NOT - DO NOT throw anything away until you speak with a claims specialist.
    OPT OUT or CANCEL - For claims involving crime, have a police officer visit the unit and file a police
    report.
    What's Covered? What's Not Covered?
    - Theft Due to Forcible Entry - Loss Due to Flood or accumulation of water from the ground up
    - Windstorm (rain/ flood/ underground sewer)
    - Hurricane - Earthquake
    - Tornado - Damage caused from dropping or moving property in and out of unit.
    - Lightning - Mold (if goods are stored already wet or a result of being stored for long
    - Water Damage due to leaking roof/ broken pipe periods of time with no relation to water damage)
    - Fire - Improperly packed units resulting in damaged goods.
    - Smoke - Any property stored outside a locked unit.
    - Explosion - Terrorism
    - Vermin (covered up to $500) - War / Military Action
    - Sinkhole - Condensation / Humidity From Temperature Change

    The software company that we are using is aware of this issue. We have asked them to remove this button. We have been told they are working on it.

    Please let us know if we can provide you with any additional information.

    Thank you

    ***************************

    Property Manager Accountant

    ***********************

     

    Customer Answer

    Date: 03/06/2024

     
    I am rejecting this response because:
    They stole $10 from me using dishonest practices, they were aware of the option to opt out and are now refusing to refund the money based on the fine print on their website. While legally they may be in the clear, they are not doing business in good faith. Con artists. 

    Business Response

    Date: 03/08/2024

    We have updated our website in regards to the tenant protection plan information being more visible. We are still working with the software company to remove the opt out button. We have returned your $10 to your credit card.

    Storage Wise

    Customer Answer

    Date: 03/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage unit and prepaid for all of 2022. I decided to move out of the unit on 10/16 as I moved all of my storage items to my home. I requested a refund for November and December totaling $130. I have contacted the company three times asking for my refund. Each time I was told they submitted the request again. The last email response from the company was on 11/16 telling me I should have my refund within 5 to 7 days and to contact them if I didn't receive it. I left a message on 12/1 telling them I haven't received the refund and I would file a complaint with the BBB If I don't receive the check by 12/3. I didn't receive a response to my voicemail.One driving factor influencing moving out early is the change over from the previous company to Storage Wise was a hassle. I had to submit my driver's license four times. I also submitted my homeowner's policy at least three times to waive the insurance fee. They supposedly didn't receive it as my November rent included the increased rate and insurance fee. I had enough and decided to move out in October versus December.

Storage Wise of Hayesville I is NOT a BBB Accredited Business.

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