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Business Profile

Computer System Designers

Dynamic Quest, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are ******* ********* ********* in ****** **** ******* ** and our phone number is ************. We have been contacting Dynamic Quest for days now, and they have yet to get back to us. We cannot print off one of our front desk computers and it is a huge inconvenience when we have patients in the office. I have emailed Dynamic Quest, and even called and left a voicemail, yet I have not heard anything back from them.

    Business Response

    Date: 08/02/2023

    Dynamic Quest appreciates feedback as we constantly look to improve our support services for our clients. Unfortunately, prior to the support issue, this client had stopped paying its bills for over six months leaving Dynamic Quest to cover the expense. Despite this financial issue, Dynamic Quest never withheld services and support.

    Dynamic Quest takes our service level agreements very seriously, and in this particular case we have verified that our team attempted to contact the client six times until we got hold of someone to provide the necessary support. After the client finally engaged with our support staff, the issue was resolved immediately.

    Thank you,

    Gustavo P**** // Director of Client Relations
    *************@dynamicquest.com

Dynamic Quest, Inc. is NOT a BBB Accredited Business.

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