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Business Profile

Auto Repairs

Arandas Darrell's Garage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car up to this shop. It was there for over 5 days. They said that they working on fixing it. I bought the parts. My car is still not driving correctly. He told me I need a new control arm and axel I bought those items. I picked it up today and the car goes from side to side and does not drive correctly and is scary for me to drive. I paid $652 I would like my money back completely. These mechanics **** if they couldnt fix the problem or didnt know how to do it they should have just said that.

    Business Response

    Date: 04/28/2023

    CUSTOMER ID #********

    To whom this may ************************************** arrived at our Shop after an impact accident on the left rear. He had already replaced a bent rim & ruined tire and requested ** to replace bent control arms also on the left Rear.  He intended to bring ** "used" parts which were evedently difficult to find as he brought ** the "wrong parts" and finally "no parts".  Through this process of waiting on him we advised him multiple times of the strong liklyhood this may not solve his problems due to the extensive rust on the vehicle and damage to the ***Frame" and underbody.  It would take more money than what he was willing to spend and with "no gaurantee". In spite of our advice, he wanted to proceed and we did the best we could with what he gave **.  Like him, we were dissapointed in the limited results.  

    ************************;                                                                                                                                                                                                                                                                                                                                                                     Arandas Auto Services DG - ********                                                                                                                                                                                                                                                                                                                                                                     

    Customer Answer

    Date: 04/30/2023

     
    I am rejecting this response because: this is untrue. I will be filing a lawsuit against this company on Monday if dont have money back to me also my debit cards were stolen. The part that was told me was just a control arm and axle thats it we talked on ft. And I have the messages. So how can we fix this. I want my money back so I can get my car properly fixed since it was not fixed properly. If not I will file a lawsuit against this company for more then just the repairs. Let me know ************* 


    Business Response

    Date: 05/11/2023

    This is ******  

    I will be available to give me ****** $300 of the labor  

    what we charge  but the parts we get is in his car  we can not refund  

    this will be the best we can do to closed this case  

    other wise hi is free to do what him need to do  

    thank you very much 

    can come to the shop any time Monday to Friday  8am to 5 pm  see ******  

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