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Business Profile

Moving and Storage Companies

Smart Move Raleigh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

Customer Review Ratings

2/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromsteve t

    Date: 11/30/2024

    2 stars
    I hired them to help load and do an unload only. The guys they sent to help load showed up on time and got everything wrapped up and loaded with no issues. The guys they sent to help unload were also great and no issues.The main issue with this company is their accounting/admin side. They have no trouble billing you but when it comes to them over charging and trying to get a credit back they keep blaming the systems. They can't even do the basics. I have explained to them in several messages what the actual total should be per the quote and the actual times and charges but they still can't get it correct. Its been since Nov 18th and still no resolution from them. I hope they are not overcharging others.

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