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Business Profile

Security Systems

Alarm Man of NC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into our house three months ago, which had an Alarm Man system already installed. We went with another company, so did not assume the contract from our home’s sellers. But the alarm went off a couple of times, so we called Alarm Man to ask about removing it/disarming it. We did not sign any contract or discuss any kind of fee, they just agreed to come collect their equipment. No payment was discussed when they showed up (and took all of 10 minutes to remove the system the previous homeowners had installed). Now we just received a $134.38 invoice that somehow includes sales tax. Again, we had no agreement with them involving any payment or fee let alone >100 for less than 10 minutes and if we’d known we obviously would’ve just cut the wires to the system ourselves.

    Business Response

    Date: 04/18/2023

    Mrs. ********

     

    Thank you for voicing your concerns, at AlarmMan our customer service and care are of ****** most importance. ****** has spoken to you and waived the invoice amount, we work very hard to resolve customers issues and strive to take of our customers and community. 

     

    Thank you again,

     

    AlarmMan LLC 

  • Initial Complaint

    Date:05/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am contacting BBB to ask for your assistance regarding the billing of $215 from Alarm Man of North Carolina, LLC. for upgrade of a cellular alarm communicator. The business practices used by Alarm Man regarding the cellular alarm communicator upgrade for my alarm system are on the verge of fraud. 1) I received a email from Alarm Man LLC on Feb 15, 2022 regarding the shutdown of ATT 3G one week before the actual date of shutdown of February 22, 2022. 2) The email then states to call the office to arrange to have my cellular alarm communicator replaced. (There is no mention of any costs involved for this work) 3) I call the office and arrange an appointment and schedule an appointment for March 12. (There is no mention of any costs involved for this work when the appointment was set with the Alarm Man Rep) 4) AFTER THE INSTALLATION WAS COMPLETE THE TECHNICIAN CONVENIENTLY HANDS ME A BILL FOR $215. WHICH COMPLETELY SHOCKS ME. I request that Alarm Man LLC remove the charge of $215 from my account immediately. **** *********

    Business Response

    Date: 04/18/2023

    **********************,

     

    We appreciate the feedback and strive to reasonable resolve all customer's concern. ****** reached personally to disgust the matter with you and has waived the $215 charge. We hope this is helpful and are thankful for your business. 

     

    Thank you again,

    The AlarmMan LLC. 

     

    Customer Answer

    Date: 04/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Alarm Man of NC is NOT a BBB Accredited Business.

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