Important information
- Customer Complaint:BBB had previously identified a no address
of complaints concerning customer service issues. The company discussed with BBB in October 2008 ways to correct the cause of the customer complaints. Complaints have decreased in volume since the meeting.
Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a premium membership on 1/23/2025 for $12.99, my account is still in its original F2P mode and the premium service i paid for has not bene provided.. The money was debited from my account the same day. I opened a help ticket on 1/27/2025 #******* but as of today 2/18/2025 i have not received any correspondence from Funcom other than the original automated email stating i have an open ticket. I am very unhappy that its taken this long for a company to respond to a matter like this. This is about money and not providing a service. Just need other people to be aware of this company, they can take your money, not provide you with your product and not care at.
Business Response
Date: 03/03/2025
Hello! Looks like your account is credited for playtime properly and you're able to play. My apologies for any frustration or confusion. Please email customer support if you have any further questions or concerns.Customer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have played Age of ***** since 2008 I actually have 3 accounts. Many times all 3 have been subbed I paid for a subscription to Age of ***** on my oldest account and had multiple funcom points and it and some on other account . November 27, 2024 I was attempting to log in for a raid and found all 3 of my accounts banned. No explanation was given. No payment errors were shown. I have never done anything to be warned, or banned in game. I sent tickets for each account . #******* is my oldest account The other tickets for the other 2 accounts are #******* and #******* I have done nothing to warrant a ban and now a sub I paid for has been allowed to run out because of this ban and also lost points I paid for. I feel like years of money spent has been stolen from me without explanation. I have waited for a response and none was forthcoming and now i feel like since the sub has run out Funcom will not be bothered to answer me at all and it has been over a month They should not be allowed to get away with such actions. When you pay a company for a service they should provide it for you and not just take from you what you have purchased over 14 years for no explanationBusiness Response
Date: 01/06/2025
Thank you for contacting us. Upon looking into your situation, I found that you currently have an active ticket with our customer support regarding your account status. Please continue to reach out and speak with your support contact for any further information and or help.
Business Response
Date: 01/16/2025
Our apologies for your frustration. It looks like you have an active ticket with our customer support team. That ticket should be able to explain your situation in full to you regarding the decision to close your accounts. If you have any further questions, please feel free to respond further to the current customer support person who is already helping you with your situation.Initial Complaint
Date:09/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/11/2024 I paid for a 1 Month Premium Membership (subscription) for Funcoms MMORPG Age of ***** (Payment-ID: ********** but they failed to deliver the subscriber benefits. Account Type still says "Non Member". I opened a ticket (#*******) and they said they would get back to me. It has been 5 days and counting. They still haven't delivered my service or responded to the open ticket. I would like my account updated to receive the service paid for and for the 1 month membership period to start on the date this matter is resolved.Business Response
Date: 09/17/2024
Our apologies for any delay you experienced but it appears that your purchases have all cleared now.Customer Answer
Date: 09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On july 8 2024, we had a disagreement with people with played the game conan exiles pve-c mode. Therefore we were pvp against due to the over excessive building the area creates a lot of lag which on the date of the issue i reported to game crash a couple time due to the lag..when fighting i fell in a opponent team building called fob.. when fighting in there due to the lag i kept disappearing every time i rolled.. one of the other team reported me claiming i was cheating and sent a video to the company funcom they banned my account permanently didnt even bother investigating just assumed.. and they are gonna say yes we investigated.. dude im a 40yr old *** just trying to relax after work with friends.. thats fine if you want you dnt want me to play the game bit all the money i put into that game i want full refunds or i will seek legal assistance there is money involve. I bare know how to play a game and they are trying to say used third party whatever to cheat leave that to the youngsters they are more tek.- sabiBusiness Response
Date: 07/16/2024
Good Evening,
Please reach out to the subscription service provider that you use to pay for your Conan Exiles refund questions.
My apologies for any frustration you experience in the meantime.
Initial Complaint
Date:03/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to pay for a account about a month ago. They took the money from my credit card and then banned /frozen the account. I have no idea why. I have tried sending a ticket to customer service and have gotten no help. I want them to take the banned /frozen off or refund my money. I don't want to wait another month and then have to pay for the account again. This isn't the first time FUNCOM has done this to me. Poor customer service after point of sale. I wish there was more I could do about this besides complain because it seems they just keep doing the same thing over and over to people. If FUNCOM cant offer services after point of sale they shouldn't be offering services to begin with. Just the fact that I have to take the time and BEG for either the services or my money back is a DISGRACE!Business Response
Date: 03/28/2024
My apologies for the trouble.
It appears that you had a failed purchase that blocked your account from last month. I've removed that for you and you're all set now.
Customer Answer
Date: 03/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a service on their website for $100. That service was not completed properly. I have filed two "tickets" to try and resolve the issue and they have ignored both tickets. One ticket was filed on December 16th, 2023 and the second on January 15th, ****.Business Response
Date: 02/05/2024
Hello! I took a look and it appears that you spent all the points that you purchased over the past few months. My apologies for any frustration you experienced nonetheless.
Customer Answer
Date: 02/05/2024
Complaint: 21180460
I am rejecting this response because: The points I spent did not give me the service requested. The business response did not address my complaint in the least.
Sincerely,
***************************************Business Response
Date: 02/08/2024
You have already spent the points that you purchased. Because you received in-game items and in-game benefits with your purchase, I'm not sure how to help. You used what you purchased over months of play time. I am sincerely sorry for any frustration or confusion you experienced.Customer Answer
Date: 02/12/2024
Complaint: 21180460
I am rejecting this response because:I was not given the correct item I purchased. It's ok though. I will no longer be playing this game.
Sincerely,
***************************************Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a game from Funcom, named ************. Its a multiplayer game that features exploration and free building. It has official dedicated servers for players to join and play on. I play on one of these servers, the number is ****, and it has many hours where it is no longer playable. The floors, ceilings and foundations all stop working, causing players to fall and sometimes die. Their inventories cannot be accessed as the walls around these broken floors are impassable and any attempt to reach a lost inventory do not work. This results in hours of lost progression and times when the game simply cannot be played.Business Response
Date: 01/15/2024
My apologies for the trouble you're experiencing. I will forward your report to our technical department for review.Customer Answer
Date: 01/15/2024
Complaint: 21133760
I am rejecting this response because:this is a known issue that has plagued the game since your last update. There has been ample time to correct it and nothing has been done. I now cannot log into official servers, has my account been blacklisted for submitting a valid complaint? If so, I would like a complete refund for the game, all DLC, and all microtransaction purchases.
Sincerely,
***********************Business Response
Date: 01/17/2024
All I can suggest is that you check with your internet provider as your IP has not been blacklisted. Everything on our end is working.
My apologies for your continued frustration.
Initial Complaint
Date:07/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im really not sure if you can do anything about this issue, but i have a ticket ******. seems like you have access to these but im not sure if you have access to the servers. my ticket was not resolved and simply closed, i then submitted another ticket and the same thing. im a long time player and ive spent a lot of money on conan buying it for two platforms and trying to support the game. however this kind of customer server if not very good and the track record i see online has not been great either. is there something wrong with the customer support team or is no one doing any follow up to make sure they arent giving the company a bad name. since the game has been out for a long time and the player numbers arent great it shouldnt be such a issue to provide some kind of proper player support. any insight to this issue would be greatly appreciated or should i just not bother submitting tickets in the future?Business Response
Date: 07/28/2023
Hello!
I am unable to find an account associated with your email address you provided here. Can you please write back and let me know the email address associated with your account?
Customer Answer
Date: 07/28/2023
Complaint: 20370325
I am rejecting this response because:If you had access to the system that i am filing the complaint about then the ticket number should have been good enough. After doing more research into your company Funcom, ive found that you have been summarily perma banning people who complain or make complaints. As someone who plays often and spends a lot of money on this game i dont want to give you more information. Also the in game situation has already passed and i received no assistance with it.
Sincerely,
*********************Business Response
Date: 08/21/2023
You have my apologies for your frustration.
Having the actual email address that is associated with your account would have helped me with verifying your information. Unfortunately since you refuse to give me the information, I can assist you no further.
Initial Complaint
Date:07/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to pay for a previous account about a month ago. They took the money from my credit card and then banned the account. I have no idea why. I have tried sending a ticket to customer service and have gotten no help. I want them to take the banned off or refund my money. I don't want to wait 6months and then have to pay for the account again.Business Response
Date: 07/28/2023
Hello,
Your payment has been refunded.
Our apologies for any frustration.
Customer Answer
Date: 07/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
re Funcom's Age of Conan MMO. Registered through my email.My subscription for Premium Member was automatically renewed on 24th April 2023 for 1 year - to mid 2024.However my subscription dropped to Free to play and I lost paid for additional character slots.I have tried to have this issue resolved for months.I have emailed, tried fault report, posts in support forum, email, petition. The issue has not been acknowledged let alone resolved.They are leaving me with very few options such as credit card company and Consumer protection bureau. Please just fix. And maybe have someone look at your fault reports and forum.Business Response
Date: 06/27/2023
Our apologies for your frustrating experience.
Your purchase did not go through and that is why you did not get premium playtime or features. Please try to resubscribe at your convenience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.