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Business Profile

Fence Contractors

Borders R Us
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a fence last year around August. We had it installed around October and everything seemed great. Unfortunately a few boards rotted and the gates dont close properly anymore. We contacted ******* several times and he kept blowing us off. His mom died and my wife told him to take his time which was fine but the issue was ******* kept telling me days and times he was stopping by and then never did! He blew me off four times and I had enough. My wife wrote him reviews online and he responded and tried to blame us for his unprofessionalism. Fast forward to May of this year and he was supposed to show up last week to fix the fence and to no surprise he ghosted us for the fifth time. He lacks respect for others time and its not only rude but its unprofessional. We spent almost $5k for this fence and all we want is for it to be fixed. He cant be bothered to respond back and we are sick of reaching out. Our money was good enough to take but now that he has been paid apparently he cant be bothered to stand by his fence. Buyer beware!

    Business Response

    Date: 06/09/2022

    This response was provided verbally to BBB

    ************************* ** has sent over some of his employees to the resident's house to work on resolving the issue.  

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