Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 10/23/23 Had a great experience with this shop a few months back with the installation of my racing seats in my mini, thought we would be doing business moving forward.Thursday had *** tow my car there for a diagnostic and to have some work done. The car lost power, the power steering went out, the battery indicator light on the dashlit-up. Was told I would receive a call Friday with an update. No call was received Friday, called today Monday for a status. ****** told me that the tech communicated that the battery was dead and needed a new battery to do the "diagnostics", $165 for a new battery $165 to install. Prior to *** towing to the shop, a battery test was done on the battery that was purchased in Feb 2022. Tech confirmed battery was "good" and the alternator was bad.I called the shop and explicitly asked ****** who confirmed w/the tech if I could dispatch *** back their to test and replace the battery, she said that would be fine. *** arrived to shop and is denied access to my car due to "insurance purposes", and that I would need to have the car towed off the lot to have battery tested. Straight money grab in an attempt to have me purchase a battery through the shop. The *** driver even communicated that he had performed such tests at other shops, and this was shady on their part. Tow the car off the lot to test the battery replace if needed and tow right back?I call up to the shop to advise the car would be picked up/towed to another shop and ****** told me I would have to pay $160 diagnostics fee before they would release the car. What diagnostics? I was told the tech couldn't complete diagnostics on the car with a "dead battery", and work couldn't start the job until a new battery was installed. I'm not a mechanic but wouldn't they be able to charge the battery that was potentially drained by a bad alternator?

  Business Response

  Date: 11/09/2023

  This response was provided verbally to BBB.

  The business has refunded the consumer, issue has been resolved.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my 2014 ******** C300 4matic into this business approximately 10 months ago when I developed a loss of power and was running sluggishly. I was originally going to take there for an oil change when it happened. I received a call from them about a week or so later and I was told that my vehicle was going to need a valve job. I was told it would cost approximately $4,000. I was not happy about it, but I told them to do the repair. About a month an a half went by and I had not received a call on the status of the repair. I went to the business and asked the receptionist about it. She said that the mechanic that was working on it was not in and she took my number to have him call me. I received a call about a week later and was told that they were waiting on parts to come in and could not give me a time frame. several weeks go by and I have not received a call from the business. Again, I go to the business and asked what was going on with my vehicle. I was told again that the mechanic was not in, but they would have the owner to call me. I did receive a call from someone who said he was the owner. He told me that the mechanic was running into an issue and was going to contact a friend who is a mechanic at the ******** dealership (********). a couple months go by again and I had not heard from anyone from the business. I called again and was told that they would check with the mechanic and call me back. No call received. Last month I went back to the business and asked for an update. The person behind the counter (male) said he could not tell me what was going on with it at the time, but said I I leave my number he would have the owner call me. As I was walking out, the owner was walking in. He told me that the part the were waiting for came in and I should have my vehicle by the fallowing Wednesday. That day came and went. Two weeks later I get a call and was told that the motor needs to be replaced at a cost of $8,000. My complaint is the poor communication along with amount of time they had vehicle and cost of repair being twice that of original quote. Went to business Wednesday 3/15/2023 asked to speak with owner. Was told he was not in. I was told if I left number the owner would call me later that day or the next day. Have not received that call! If they are going to charge me $8,000 to repair my vehicle, they should at least call me, which I suspect they will do after be made aware of this complaint.

  Business Response

  Date: 04/04/2023

  We understand the concerns had by the client and we have discussed a fair and reasonable resolution to this issue. We are currently moving forward with repairs on the vehicle. We both want the same thing, a car that is running good and is completed. This was a challenging task with this specific failure. We are confident we can resolve it.

  I appreciate the feedback. We did have a failure in the communication process on Our part. Dynamic as a team will learn from this lack of systems and frankly a lack of effort on our part to keep communication open. Even if no progress has been made, we can discuss the efforts or the delays involved.