Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ** to Kool Kustoms to do everything that they put onto the contract and informed them as to everything that I wanted but the only thing that was done was the removal of the kitchen sink, microwave, driver and passenger chairs, and the cabinets were taken out, as months passed I called to find out what was going on and he said he needs more money, that's when I told him that was not the agreement, so I stated to him let me see what you have done, and that's when I was informed that he ran out of money so he could not finish and that he has to move the ** because they had to move and he has no place to move it, so he took it to the shop where he was working but I have to pick it up, once I got there and seen he had painted my ** in the inside with purple paint I told him you told me you do custom work who paints a dash board with paint, you were suppose to take the dash board out and put leather onto the dash board, and that's when I asked him where are the driver and passenger seats and he informed me that a lady he knows has them and he just has to pick them up, so a week went by and he called and asked me can I come and get my ** I told him yes I have a place to move it but it's going to cost me more money, and he agreed to take care of that so I went to get my ** and moved it to another location and I asked him where are the seats, that's when he said he's going to pick them up and he called me and said he left the seats at the shop, once I got there to pick up the seats they were not done so I called him and he said he was not talking to me any more on the phone, and that he would talk to me through text from now on, I have not yet heard from him. Now I'm reaching out to BBB for some help in this matter because I feel like this company that now I know is not registered and never heard of has taken my money and I don't have anywhere else to turn, but I would like to get this resolved and get if not all at least the majority of my money back and also inform others of this company .

  Business Response

  Date: 08/11/2023

  All services were provided according to contract. During the project, my husband **** received a kidney transplant and we had to relocate which communicated per contract. All completed work on the interior was discussed, agreed to and liked by ************************ and a female he presented as his niece. After the ** was relocated by ********************************** and ******************************* (our contractor) attempted to meet with the client and complete the project. Due to a personal reason on ************************************** behalf; he decided to have someone else complete the work. All materials including the unfinished seating per his request has been returned to him along with a $1300.00 refund provided by ********************* to have the seats and curtains completed. All work complete is per contract. No additional refund will be issued. ************************ has been threating and confrontational while trying to resolve his concerns. I have emailed additional text communication and photos to ************************************************