Complaints

This profile includes complaints for Absolute Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Absolute Recovery, Inc.

  12316 Cherrybark Ln Charlotte, NC 28278-6964

• 

  Absolute Recovery, Inc.

  PO Box 38121 Charlotte, NC 28278-1002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15th around 4pm, a tow truck came to my residence to take my car for repossession. The man towing my car claimed to be from Absolute Recovery. He asked me if I wanted any personal items out of the vehicle before he took my car. I only grabbed the car registration and personal documents out of my vehicle because I knew I would be able to pay for the car by the end of the month. My friend was also present for this conversation as well as when I took the documents out of the vehicle. The tower told me to give him my car key so that " I wouldn't be charged a fee." I gave him my spare key. The tower also let me know my car would be in *********, **. I was told by my loan company, Flagship Credit, that I had until September 4th to pay the balance or my car would be put on auction. On August 27th, I paid the balance owed to Flagship Credit and was told by them where I would be able to pick up my car, it was not ********* but ***********. When I arrived to *********** and picked up my car, I noticed it was completely empty. My tag was also gone. *****, who helped me with the procedure told me to call Flagship Credit and get the information from them for the ************ to file a claim. I was told that Absolute Recovery had my personal items and I had to make an appointment. I made an appointment for 9/3/24. 15 minutes before my appointment, Absolute Recovery calls me to tell me that the car had no items in it when it arrived. I was told on the phonee when I made the appointment that my items were at Absolute Recovery in *********. This is false. Items left in the car include : my daughter's dolls, clothing and personal items (est. value of $100), beach tent (est. value of $200), beach blankets (est. value of $30), designer sunglasses ***************** est. value of $400, shoes; pair of **** sneakers and Birkenstocks (est. value of $250), two rosaries from my grandmother that hold extreme sentimental value and the tag to my car that was displayed on the dash.

  Business Response

  Date: 09/03/2024

  At the time of pick up, as you stated, you were given the opportunity to gather any items from the car you wanted. You gathered items and left the rest in the car. When you have the opportunity to remove any property you wanted but chose to leave things behind, it is assumed that the items left were unwanted. We stored the vehicle on our lot for 8 days prior it being moved to auction, which occurred on 8/22/24. When the transporter came to move it we released the car with the key provided and any other items since they were assumed to be unwanted. At any time during the 8 days we stored it you could have called or made an appointment to come gather items from the car if you decided you wanted them after not taking them out at the time of recovery. The car had a paper temporary tag displayed and any items left inside were assumed to be unwanted, especially considering there were what looked like some papers, a few coins in the cupholder, and some misc old kids toys in the back. We cannot be held responsible for property you were given the chance to take, but chose not to.