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Business Profile

Rebuilt Engines

RTP Machine Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/6/21 I paid $1925.00 to RTP Machines Inc. ***** ******** for a 2002 Jeep 4.7 Performance Stroker Engine. I have messages back and forth and pictures of the motor he has continued to say he was waiting on the Cam he had ordered them everywhere and they hadn't came in then he said on 3/3/22 the cam came in. On 6/5/22 received a message saying "Going good waiting on crank from the balance shoo we will be ready here shortly". On 6/21/22 received message stating "I will be getting that crankshaft back next week around July 8 or sooner". On 7/8/22 received pictures and message stating "Trying to get you done, the head we had needba valve guide replace when we put in the new guide the head guide cracked the head, but I got a line on another head. I will update you this weekend. Sorry the sent you the Chevy 350 by mistake". On 7/16/22 received message "Still locating a head". On 8/11/22 message received "Going to look at some this weekend in ************ NC. Hebsaid he has got two. I will update you on Tuesday". On 8/17/22 message received "Sorry about not getting back to you yesterday. That salvage yard is taking off the heads, picking them up Thursday. I will call and update you Friday on the progress. On 9/6/22 message received "I have sent you out head to get repaired. I will have you ready this month". On 9/27/22 message received "Waiting on that head to get back, should have here a few ". That is the last time I heard from him! I have kept sending him messages asking how the motor was coming along and the messages above was the replys I received. I have since sent him 5 more messages and he has quit communicating with me. I have also called him numerous times and left messages and received no reply back. I have pictures of the motor, the parts for the motor, all the messages and verification of money sent to him for said motor. I contacted my bank Thurs was told to file a complaint! He's already been paid for the motor and we have never received it!

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb 2022 I paid ****** $1700 (including a $300 refundable core deposit) for a rebuilt 22RE that I desperately needed for my motorhome. We picked a day for it to be delivered, and I drove up to NC to have it installed. I paid for two days at a hotel while I waited for ****** to show up. After many assurances he would arrive on time, he ended up arriving a day late, costing both me and my mechanic money. ****** refused to take my core when he arrived and did not give me my $300 deposit back, saying he had to take the motor with him and have it inspected first. After the new motor was installed, it immediately started consuming massive amounts of oil. I was assured by ****** that the rings just hadn't seated, and I made sure to follow proper break in procedures. I proceeded to drive the motor 6000 miles back home, and it proceeded to consume a quart of oil every 100 or so miles. At first ****** agreed to send replacement rings, which he never did, and then offered to send me my old engine, which after months of back and forth he never did. He kept stringing me along saying this or that part needed to arrive, and that the address I gave him wasn't valid (I gave him several different valid addresses). Finally, months after I had quit my job and driven hundreds of miles back to my mechanic to get the second motor installed, he said the motor wasn't coming. He then said my deposit was "in the mail" but after months of waiting it too never arrived. So now I have a faulty engine and I'm out $2800 (with labor costs) and much more when you include gas and time. I can only conclude from this and the many other reviews online that ****** is a fraud.

RTP Machine Inc is NOT a BBB Accredited Business.

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