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Business Profile

Pest Control Services

Solve Pest Pros Raleigh LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged monthly for a service I am not receiving. I have called and emailed several times to get someone to come to my home to service it. They either do not show up or they do not perform the service I have asked for. 11/20/2024 they were to finally come to my home and service the inside, they were to call ahead and did not. They came during the rain and serviced the outside and never even let us know they were there. The last 3 times they have come out to service has only been the outside and each time it has been raining. This is not a product that works in the rain. When I call they say they will come back out and they never do. They claim with my plan, they will come out as often as I want. Since June they have only come out 3 times and still they have not serviced my inside! They are in breech of contract. I have tried to cancel, and they say I have to call back in June. I signed a year contract but they are not servicing per the agreement and I want the contract canceled and NO more charges to my credit card.

    Business Response

    Date: 12/22/2024

    We were able to chat with the the customer and were able to come to a resolution. 

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband is 72 years old. He signed with the pest control company thinking it was a one time thing. Come to find out its for a year. I canceled last month explaining that we do not need a monthly service because we have no bugs. They billed my card anyway and said we cant cancel we MUST keep the service because they will come out and do a treatment anyway. I dont want them anywhere close to my house. I will have to allow this payment because they refuse to refund me. People on ******** have been completely about thid pushy salesman.We live on a fixed income Please help me

    Business Response

    Date: 11/04/2024

    Thank you for bringing this to our attention. We are sorry for the experience that you have had. We reviewed your account and have decided to close out the account/waived any cancel fees. 

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sales person came out to my house on 7/10/2024 and sold me on pest control services. He verbally stated that the contract was for 12 months but if we were unhappy after 3 months we could cancel obligation free. In addition he promised that he could treat for mosquitos at no extra charge. The next few days the service guy comes out and I ask him about the mosquitos and he said ohh no we cant do that its not on your contract. After 3 months of no improvements of pest control I call to cancel my next servicing and my contract as its not what I was expecting. There was no impact on the pests in the house and the main concern of mosquitos is not being treated. Now I am being held to a contract that I never saw with the sales person, that I did not get until 90 days in to my contract as they had my email wrong(See wrong email in attached documents). IF I had seen this document during the sales call I would have asked for my email to be updated. They are refusing to talk to the sales person or uphold the verbal agreement, and are insisting that I have to pay nearly $500 in cancelation fees. I sadly no longer have my conversation with the sales person recorded on my ring camera as we are 90+ days past the original contract start date.I would like to have a call with the sales agent ask him what his verbal agreement was and if he agrees to the 3 month cancelation window, have the verbal contract upheld.

    Business Response

    Date: 11/04/2024

    Thank you for reaching out and bringing this situation to our attention. We are more than willing to find and amicable resolution. Looks like ***** ****** reached out and was able to resolve the issue and get the account closed out. 

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Door-to-door salesman came by and said their service would be a one time payment of $60. My wife and I scheduled a time for them to come out to spray for bugs and pests. The service tech said it would be $60 today, and another $60 every three months of the services were still needed. My wife and I said we'd see how it goes three months from now. He presented me with an iPad and said something to the effect that my signature acknowledges he'd be spraying chemicals, as well as allowing him access to our home. Didn't really think anything of it. Come August I was billed $60, so I reached out to the company. They informed me of the contract I signed and emailed it to me. This was the first time I had seen this document. Notice my signature is the same three different times, all while signed on an iPad. I double checked with my wife that the original door-to-door sales said it was only a one time payment of $60. No one ever presented this contract to me, and no one ever mentioned a year long contract.Doing some research on the company now, this seems to be an ongoing problem.

    Business Response

    Date: 11/04/2024

    After reviewing your account, it looks like we came to a resolution with you and your account has been closed. Thank you for reaching out and bringing your issue to us. 

    Customer Answer

    Date: 11/05/2024

     
    Complaint: 22179255

    I am rejecting this response because: I have requested refund for ****** billing. They never responded.

    Sincerely,

    **** ******

Solve Pest Pros Raleigh LLC is BBB Accredited.

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