We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Data Recovery

File Savers Data Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Recovery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 13, 2023, I dropped off my HP Envy x360 laptop to File Savers at ************************************************** for data recovery services. The company said it was located "inside ***********************," as also indicated on its website. The technician advised that he would email a confirmation of receipt (which I received later that day), perform the free diagnosis, "onsite," and contact me on Monday, January 16, with the status and cost for the data recovery service. When I did not hear back, I email the company for an update. It did not response. I phoned the company at ************ and spoke with "****" who said that the Tech at Genius/File Savers should have given me an agreement/quote to complete to move forward and that he would send it via email. I received an email from "*************************" with a link to a quote/agreement for approximately $999 to $2,400, which was an extremely broad range. It turned out that the form was one I had completed for a company called "SalvageData," which service I declined because it sends emails from dummy individuals who do not exist. For a lack of trust in this company, I picked up my laptop on Friday, January 20, realizing it is possibly involved in scamming customers. The process is evident of some sort of deceptive practices. In fact, on one occasion when I called "****," he answered unassured to that name. It is very sad because data recovery is a sensitive industry that deals with extremely sensitive personal and business data.

    Customer Answer

    Date: 02/15/2023

    I would like File Savers to replace my laptop SDD cover removed by its affiliate ************* Solution.

File Savers Data Recovery, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.