Complaints

This profile includes complaints for First Interstate Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Interstate Bank has 327 locations, listed below.

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  First Interstate Bank

  401 N 31st St Billings, MT 59101-1200

  
• 

  First Interstate Bank

  648 Mount Rushmore Rd Custer, SD 57730

• 

  First Interstate Bank

  343 S Chicago St Hot Springs, SD 57747

• 

  First Interstate Bank

  509 S 6th St Hot Springs, SD 57747

• 

  First Interstate Bank

  1400 North Ave Spearfish, SD 57783

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I awoke one morning to find my checking account erased from the mobile banking app. Gone. Deleted. No online statement. Nothing. I soon learned that the branch manager did this: she closed my account without my knowledge or consent and without any notification or warning. Then she mailed a cashiers check to an outdated address on file without first confirming the accuracy of that address. Thanks to the banks callousness and ineptitude, my money vanished without a trace. It has now been over one month since my funds were hijacked as I wait for my funds to be returned to me. In the meantime, how do I buy food?

  Business Response

  Date: 03/27/2025

  Please see our response attached.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed two transactions (mid Dec. 2024) on my debit card in December. I was told a provisional credit for the two disputes would be credited to my account within 10 business days.I called member services at the ***** or *************** branch (after I was told by an employee at one of these locations that the people in customer service were "special" and not reliant or professional. This employee also told me it's best to deal with one of the branches on a dispute directly due to the "specialness" of the after hours customer service ***** She said they needed to have people to help after hours otherwise they would not be employed. I want the two dispute amounts credit to my account without further delay and the cases closed as it's been 60 + days since they were first reported. Also, I signed up for my checking account at the ************* in **********, **. I met with ****** the branch manager who I spent more than an hour with and never did she discuss any fees with me regarding keeping balances on my account. I was charged $5.00 and another $.35 ((01/23/2025) for my account going beneath a daily balance. I disputed this with ****** and asked for a refund and her reasoning was that she discussed in depth with me the penalties and handed me the paperwork so I had no excuse. ****** lied. ****** did not want to go over the paperwork with me and I did. I want the two penalties amts. credited The same happened when I opened up a savings account at the ******/***** ******. I sat down the the branch manager and he did not go over the pw. I was told to go to the counter to deposit money and that person informed me of a penalty. If I had known prior I wouldn't have opened the savings account. My two similar experiences tells me it's intentional. Lastly, I was charged $2.00 (12/23/2024) for a statement fee I want refunded. I signed up for online statements. You have to download a separate document for review and without instructions how was I to know.

  Business Response

  Date: 03/07/2025

  Please see our response attached.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why does First Interstate Bank use overseas sources to file disputes? I don't need any overseas sources having access to any of my bank information. This is absolutely unethical. Now, you don't even get a conditional credit back to your account for the disputed amount. You just get to sit and wait to see if you ever get refunded. I wish this bank would have never bought out ******************.

  Business Response

  Date: 03/05/2025

  Please see our response attached.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22946579
  
  I am rejecting this response because:I do not want my bank information seen by anyone overseas. It should never take over two months for a dispute to be resolved. That is not good customer service at all. I want $45.00 refunded back to my bank account. I did not receive the service I paid for at Straight Talk. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Interstate Banks mobile banking app is described to members/users to be available 24/7. The mobile banking app is not functioning at all presently, even to allow access to its members to a) check their balance b) deposit checks c) check records/statements d) transfer funds etc. This is an important feature of their banking service as we live in (they portend to provide service too) a very rural community across several states with limited access to public spaces and vital services. When this service fails, it is possible that a member may not be able to reach a branch of the bank to make deposits and that funds may be withdrawn electronically against their balance without those funds. When contacted First Interstate Bank had no explanation for why the service was failing, stated that is was a globalized issue across their platform and blamed the contacted tech service for the lapse in service as well as for the ambiguous answer concerning the platforms repair. They (as a business) have a duty to their customers and have falsely advertised this mobile service (having failed more than once in recent memory) and have no answer as to when the technological failure will be rectified, leaving customers in rural remote locations at a complete loss for how to access services, as advertised by this business.

  Business Response

  Date: 11/04/2024

  Please see attached.

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was negative so I transferred money to make it positive. I got charged in overdraft fee and when I called customer service to ask about it the man had a completely negative attitude with me. I tried to ask for an explanation and all he could give me was an attitude. I would like my older overdraft fee back and an apology from the business. I have been with them since they've switched companies, almost 20 years. And I've never experienced anything like this until now.

  Business Response

  Date: 10/11/2024

  Please see the attached letter, thank you.

• Initial Complaint

  Date:07/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt First Interstate Bank, I do not have contract with First Interstate Bank, they dod not provide me with the original contract as i requested

  Business Response

  Date: 07/15/2024

  Please see the attached response. Thank you. 

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *** 17th, 2024, my credit was marked as 30 days late on my FIB Loan. My bill is due on the 11th of every month therefore *** could not be late until **** 11th. It was reported with a past due of 188$. My monthly bill is 260$. I spoke with customer service reps who could not tell me why other than that it is an automated system and it does it on its own. I was forwarded to the credit department where absolutely nothing got resolved and needed to be pushed higher up. I also asked for a call back from an actual manager because of the rude unprofessional manner of tour credit reporting department. As of *** 28th, 2024, there was still no call back about the innaccurate information. On *** 28th I filed a dispute which came back as verified but updated now, on **** 17th, 2024 with a balance of 30 days late for **** and 60 days late for ***? Why are they allowed to do this? Per federal law an account cannot be marked late until 31 days past due therefore *** would not be late until **** 12th and **** would not be late until July 12th. Even beyond a grace ****** where you aquire a late fee you still have 30 days. I have been a customer for almost 3 years and have not had a problem and now I can't get a single person on that phone that knows what they are doing ! In this economy some people have to split their bills and play around with their money and as long as it's not past 30 days it can't be marked late if it balance is paid!!

  Business Response

  Date: 06/25/2024

  Please see the attachments. 

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n March 2 2024 I had went through the first interstate bank drive-through on Creek Drive at 8:58 PM. I had $500 in $100 bills to deposit. I put my card in pushed deposit put the $500 in and then it had some kind of error message and spit one of the hundred dollar bills out, at that point it went to the welcome screen. Then I put my card in again to check the balance on my account and the $400 was not in there Monday, March 4. I went into the bank and talk to ***** later on that day, she called me to give me the dispute centers, phone number , so I called them. The number is ************** case number ********. They told me it would be resolved within a week or so I called today March 11 at 9:54 AM at first she said it was still in process , and then a minute later, she said the case was closed. They clearly have video of me going through the *** but when I went into the bank, physically, ***** had told me that they did not have a transaction for my deposit. They only had the one right after ,where I put my card in to check my balance. I feel that they are not protecting me as a valued customer and I am just getting the runaround. I work very hard for my money and Id like my money back.

  Business Response

  Date: 03/12/2024

  Please see the attached letter. Thank you.

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last year I have gone through 24 Debt Cards with the bank (First Interstate Bank). No red flags were put on my account over this time period I have contacted the main branch in ******* regarding numerous disputes on my cards. Businesses taking out money from my account without my permission. Most of them I have never even heard of. The bank is supposed to contact me if there are any discrepancies. They have not been doing this. They will give me a credit back on my account and then take it back I have lost a large amount of money due to this. Also, I had a credit card with the bank (First Interstate Bank) and had paid it off in full in order to open up a new account. They turned around and sent it to collections. I don't feel that I should have to pay a second time for this. I even have a witness that was with me that day. I have tried to work with the local branch here in ************** but to no success I can't even go to another bank because of all the problems with this one. I am very disappointed and upset with this entire situation. I really hope that you can assist me in this matter. I can get my account information for you if you need me to. Thank you very much!

  Business Response

  Date: 02/27/2024

  Please see the attached letter. Thank you. 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away a few years ago. Her financial advisor contacted me to tell me that she had money at First Interstate Bank and I needed to claim it. I went to the branch but was told that since she died without a listed beneficiary the money belonged to the bank and there is nothing I can do to claim it. The financial advisor tried to talk to the person at the bank but he told her that he could not help us. I asked for a manager but of course there was not one available. I asked to have the manager call me the next day but no one ever did. I would like my mother's money released to me, as her legal heir, child and survivor

  Business Response

  Date: 01/31/2024

  Please see the attached letter.