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Business Profile

Storage Units

Simply Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to pay my storage unit online on 2/2/2023, and noticed that a fee had been tacked on. I called the Olive ****** location, and spoke with an employee, and she stated that was the ******************* that was added on. Simply Self Storage was provided my Declarations Page on July 8, 2022 that is good for an entire year stating that my storage unit was covered on my policy.There was zero communication from Simply Self Storage regarding any missing documentation. The young female employee said she was unable to help me, and I should call back tomorrow when the manager was in. I said "ok, I'll reforward you the e-mail from July with the time stamp showing you all had the documentation." This is not the first, second, or third time this same issue has happened with this business.2/3/2023, I call back today because I have heard nothing from the manager, and I was told they uploaded my documentation into the system, but I was still responsible for the $12 payment for this month. It's not about the money, it's about the principle. I informed the young lady, that yes you indeed did have the documentation because I forwarded you the e-mail from where it was sent. Why is this all of a sudden an issue in February? I asked to speak to the manager, and she gave me *************************, who I assume is the District Manager's number. I called **** and left a message. Next, I called the corporate number, and again, no one available, so I had to leave a message there as well. This business exemplifies terrible customer service. The onsite manager should have been able to resolve this issue with the proof that I provided them it was their mistake.Now, I'm being sent on a goose chase to get their mistake resolved.

    Business Response

    Date: 03/07/2023

    Hi,

    I spoke with ***************** after she emailed us. I just found out about the BBB complaint. This issue was handled.

     

    She had sent proof of insurance and we did not receive it. However, we did get the insurance proof and corrected her account and credited as needed. ***************** was satisfied and this is no longer an issue.

     

    Thanks

    ****

     

     

    *************************

    District Manager - *******|Simply Self Storage

    ************

Simply Self Storage is NOT a BBB Accredited Business.

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