We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Secure storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They demand payment or threaten to sell my belongings. They refuse payment unless i pay a huge amount (much more than i owe) without ever seeing a real bill i changed my address 5 months ago with them, yet they refuse to send me anything. When i call there, a normal employee will tell me nothing and says i must speak to someone else who is almost never available. I feel stressed and scammed. They intend on selling my belongings at 6am tomorrow morning unless i pay $895 now

    Business Response

    Date: 09/04/2024

    ***************************** is one of our tenants at Secure Self Storage. Her unit went into auction status on 5/21/24. We had repeatedly tried to contact her and explain the issue. She was frustrated because she stated she was disabled and sick. She stated she had no one to assist her. When I spoke to her I gave her options to help get her out of lien status but she said she could not get to the office and there was no one to help her. I offered her the a buyout and gave her a full 3 weeks to have her daughter come and retrieve her items. This was very generous since we normally give 72 hours. Our company is extremely lien law compliant. ****************** tried to alter the buyout form she signed, which I had to send it back to her and stated that the form could not be altered. She finally signed the form, paid the agreed balance, and has had someone at the property over Labor Day weekend attempting to clean it out. This issue has been resolved as far as we are aware. We go the extra mile to assist our tenants. Our clients are extremely important to us. Please let me know if there is anything further we can assist with. 

    Thank you,

    ***************************

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time I make a payment it takes them multiple days to remove the locks. Ive called multiple days in a row and get no response back they do not repair anything on the site. The doors have been garbage since Ive been there. This is the second or third unit I had with these people they completely **** I called requesting an email of all my receipts for the past year because they do not do business very well

    Business Response

    Date: 12/19/2022

    This tenant is commonly late on payment causing overlocks to be placed on her unit. Locks are removed during operating hours once the account is up-to-date on payment. As of 12/7/2022, the tenant reached 45 days past due adding a $75 lien fee to her account.

    The tenant was aware of this issue, as we have tried contacting her multiple times. Around 7:40am on 12/7/2022, she came to the property to drop off a money order for her past due balance, this payment did not including the $75 lien fee.

    In an effort to show high customer service to this tenant, it was decided to waive her lien fee , apply her payment, as well as removed the overlocks when we entered property at 9am (opening time) on 12/7/2022. 

    We have tried to make contact with her after this situation to discuss and see if there were any further issue, but the tenant will not pick up the phone and does not have a voicemail set up.

    Receipts can be retrieved in office, over the phone or in the tenant's online account. 

    No refund will be provided to ************* 

Secure storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.