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Business Profile

Garbage Removal

J & J Refuse Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our trash has not been picked up since March 23rd and they said they are going to try to pick it up with the pickup truck. I have had them for a long time. Our pickup day is Thursday and sometimes they will pick it up a day or two later.

    Customer Answer

    Date: 04/13/2023

    The business has picked up my trash, and I would like to mark this compliant as resolved. 

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The have not picked up my trash and they told me their truck was not working and my trash is on the curb and they still  have not picked it up. This has been going on for days. I want it picked immediately.  This is poor customer service.  They should not treat their customers this way.  I was told I should call the BBB so that's what I am doing.

  • Initial Complaint

    Date:03/31/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I&#**;ve had their trash services for over 5 years, and there were several times my trash wasn&#**;t picked up although I was paying for the services. I have since decided to cancel my trash services, but the containers are still on my property and taking up space. I have tried calling but haven&#**;t been able to reach anyone.

  • Initial Complaint

    Date:05/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had this trash service for almost two years and have never received a ****. The weekly pick up with this company has been fantastic but *********************/billing is awful. We have called several times to get a **** and receive no response from the company but twice our service has been stopped for non-payment. The last time they demanded over $550! I feel tha this is extortion. There are no billing records, no past due records, just this huge sum. ************* we had no pickup with no reason. Despite leaving two messages we have yet to hear back from them. If I do I expect to owe another outrageous amount. I am changing to a reliable, reputable service because this is ridiculous and has to be illegal.

J & J Refuse Services is NOT a BBB Accredited Business.

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