We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Materials

Herrman Lumber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Herrman Lumber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Herrman Lumber has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Herrman Lumber

      1917 S State Highway Mm Springfield, MO 65802-7789

    • Herrman Lumber

      223 Blue Sky Ln Hollister, MO 65672

    • Herrman Lumber

      3012 E 12th St Joplin, MO 64801-5556

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our builder, ***************************, purchased windows from Herrman Lumber in ***********. We have contacted Herrman Lumber ** several times about moisture between the window panes and leakage. They made an effort to reseal the window, but we still have moisture between the panes. **ntinued efforts by us and the builder have been ignored.

      Business Response

      Date: 05/15/2024

      The manager (*****************************), spoke to *************************** with MBA Homes today. **** hasn't heard from the ******* in at least three weeks and knew of only scratches on the window. He expressed that the leaking had been repaired and was going to call Herrman to get a replacement due to the scratches. 

      8/3/23...we were contacted by **** about a water leak. 8/17/23...service tech went to home and caulked window. 11/17/23...we were contacted about a glass leaking. 11/28/23...tech went to home and determined the glass needed to be reglazed, due to cold weather the window was reglazed on 1/5/24. We did receive a call from the homeowner prior to that on 12/14/23 wanting to know when we would be out. 

      This is now a manufacturer's (Jeld-Wen) warranty issue. We have contacted the manufacturer this morning (5-15-24). They will be contacting the homeowner direct. It will between those parties going forward. Herrman Lumber does not warranty product beyond the manufacturer's warranty. Windows appear to have been installed in January 2020.

       

      Business Response

      Date: 05/15/2024

      In addition to my previous respond, according to the window manufacturer (********) the replacement glass for the scratched glass not a leaking window should ship around 6-11-24. Again, as per the builder ***************************, there are no leaking windows. Also, **** indicated the Trogdons are not communicating with him with any issues concerning the build but are going around him to vendors themselves leaving him in the dark. As you can see from this and the previous reply, Herrman Lumber has been responsive to the situation and do not agree with this complaint.  We have supporting dates/documentation to back up our actions, opinions, and position.

    Herrman Lumber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.